Program Manager

Job Description

Job Description

Company Overview:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Program Manager - Hybrid  to join our team in Plano, Franklin, TN, United states.

Position: Sr. Principal Program Manager (The person is expected to work closely with infrastructure and security leaders and should have experience managing programs in this space)

Location: Nashville, TN — Hybrid (Required)
Industry: Healthcare — Healthcare experience required

Function : Infrastructure & Security Program Management

Role Summary

We are seeking an experienced Sr. Principal Program Manager to lead complex, enterprise-level IT programs within a healthcare environment. The role will work closely with Infrastructure, Cybersecurity/Security, IT and business leadership and requires demonstrated experience managing large, cross-functional technology programs involving infrastructure and security initiatives.

The ideal candidate combines strong program leadership, healthcare industry knowledge, executive stakeholder management and technology delivery experience, with the ability to manage multiple interconnected projects, vendors, risks and dependencies from planning through successful business outcomes.

Key Responsibilities

• Lead end-to-end delivery of large, complex IT programs, with particular focus on Infrastructure and Security/Cybersecurity initiatives.
• Partner closely with Infrastructure, Security, IT and business leaders to establish program strategy, priorities, roadmaps and delivery plans.
• Manage multiple projects and workstreams, including scope, schedule, budget, dependencies, risks, issues and business outcomes.
• Drive cross-functional coordination across internal technology teams, business stakeholders, vendors, consultants and implementation partners.
• Identify and proactively manage program-level risks, dependencies, escalations and delivery challenges.
• Provide clear executive-level reporting, program dashboards, recommendations and decision support to senior leadership and steering committees.
• Ensure programs meet applicable healthcare regulatory, security, compliance and organizational requirements.
• Track program KPIs, expected benefits and value realization while ensuring alignment with strategic business objectives.
• Build strong relationships across clinical, operational, technology and leadership stakeholders and facilitate decisions where cross-functional alignment is required.

ESSENTIAL FUNCTIONS:

Program Leadership

• Program Planning: Develop and maintain comprehensive program plans that define objectives, milestones, timelines, dependencies, and deliverables across multiple projects.
• Strategic Alignment: Ensure program activities remain aligned with Acadia Healthcare's strategic priorities, business objectives, and expected outcomes.
• Benefits Realization Management: Define, track, measure, and report on expected business benefits, value drivers, and key performance indicators (KPIs) associated with program objectives. Partner with business stakeholders to validate achievement of program outcomes and identify opportunities for optimization following implementation. Develop and maintain benefit realization plans and provide ongoing reporting to executive stakeholders regarding value attainment.
• Dependency Management: Identify, document, and manage interdependencies across projects, business functions, vendors, and technology initiatives to minimize delivery risks and ensure successful program execution.

Program Oversight

• Risk Management: Identify program-level risks and develop mitigation strategies to support successful program delivery.
• Issue Management: Proactively address and resolve program challenges and escalations that may impact timelines, budgets, scope, or desired outcomes.
• Quality Assurance: Ensure projects within the program adhere to organizational standards, regulatory requirements, and quality expectations.
• Budget Management: Monitor program budgets, forecasts, expenditures, and financial performance to ensure efficient use of resources and achievement of financial objectives.
• Schedule and Milestone Management: Monitor program progress and project milestones to ensure alignment with overall program objectives and timelines.
• Vendor & Partner Coordination: Coordinate activities, deliverables, timelines, and dependencies across third-party vendors, implementation partners, consultants, and internal teams. Monitor vendor performance and contractual commitments to ensure alignment with program objectives, schedules, quality expectations, and budget constraints. Facilitate issue resolution and escalation management between vendors, stakeholders, and project teams.

Stakeholder Engagement

• Stakeholder Communication: Establish and maintain effective communication with executive sponsors, business leaders, project teams, vendors, and other stakeholders.
• Executive Reporting: Prepare and deliver program status updates, dashboards, presentations, and recommendations to leadership.
• Executive Steering Committee Support: Coordinate executive steering committee activities including agenda development, status reporting, decision tracking, action item management, and follow-up communications.
• Relationship Management: Build strong partnerships across departments to promote collaboration and support successful program execution.
• Escalation Management: Facilitate resolution of issues requiring stakeholder alignment or executive decision-making.

Program Management Support

• Project Execution Support: Provide guidance and support to project managers and project teams as necessary to address program-related challenges and risks.
• Program Coordination: Coordinate activities across multiple projects to ensure alignment with program objectives and successful delivery of expected outcomes.
• Documentation: Maintain accurate documentation of program activities including roadmaps, status reports, financials, risks, issues, dependencies, decisions, action items, and lessons learned.
• Compliance: Ensure program activities comply with organizational policies, procedures, and applicable healthcare regulations.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Education: Bachelor's degree in Healthcare Management, Business Administration, or a related field. Master’s degree is preferred.
• Experience: Minimum of 7 years of experience in project and program management, with at least 3 years in a leadership role. Healthcare industry experience is highly desirable.
• Certifications: PMP (Project Management Professional) or PgMP (Program Management Professional) certification is preferred.
• Exceptional leadership and team management abilities.
• Strategic planning and organizational skills.
• Proficiency in project management software and tools.
• Proficiency in project and business financials.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and programs simultaneously.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [$48.25 to $57.19]. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits

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