Retail Sales Associate / Spice Merchant (Permanent, Part-Time)

Spice Merchants (Retail Sales Associates)

The Spice House is looking for personable Spice Merchants for our Milwaukee Public Market location who know about and enjoy food & cooking, and have the ability to share this knowledge with our customers. The ideal candidate will have retail experience and strong customer service skills. Current opening is 8-20 hours/week, with open availability for 2-4 shifts/week including weekends and Monday-Friday between the hours of 10am-8pm, but must have availability long-term during morning and afternoon shifts to be considered.

Responsibilities:

• Drive personal and store sales performance by actively engaging customers, identifying their needs, and using strong product knowledge to recommend the best spices, blends, and gifting solutions.
• Use effective selling techniques such as suggestive selling, cross-selling, storytelling, and sampling to increase order size and deliver an exceptional customer experience.
• Provide warm, attentive customer service that builds trust, encourages repeat visits, and supports overall store sales goals.
• Welcome customers promptly and guide them through their shopping experience with energy, curiosity, and a focus on both customer service and sales outcomes.
• Build genuine rapport through conversation and thoughtful questions to understand customers' preferences, cooking habits, and flavor interests.
• Efficiently complete transactions through the POS and Web Pickup systems, ensuring accuracy and a smooth checkout experience.
• Collaborate with team members to maintain an organized, visually appealing sales floor that supports conversion and inspires customers.
• Support product presentation by restocking, maintaining merchandising standards, and assisting with back-stock organization as directed by management.
• Contribute to a positive, productive team environment by communicating effectively, staying informed with policies and procedures, product knowledge, and actively participating in achieving daily and weekly sales targets.

Requirements:

• Passion for food and flavor is a must!
• Available for 2-4 shifts/week. Must have availability M-F morning and afternoon shifts to be considered as well as weekends.
• Friendly, outgoing demeanor with a strong commitment to customer service - You genuinely like to connect with people!
• Ability to express oneself clearly and persuasively when connecting with customers and making sales
• Professional and positive mentality with the ability to problem solve
• Minimum 1 year retail experience and/or relatable experience preferred
• Must be able to lift up to 25 pounds, walk and stand for extended periods of time

Why The Spice House:

• You can make a huge impact as a key member of an emerging brand that's disrupting how consumers gain access to the freshest spices
• You will work with a group of passionate team members that are driven to help home cooks and professional chefs alike create delicious food with the highest quality ingredients
• You'll join a company that is passionate about its people and their development, with opportunities for trainings and advancement
• Employee benefits* for part-time employees include paid time off, yearly bonuses, spice education and free spices monthly ( *Program and eligibility rules apply)

Reports to: General Manager

Classification: Hourly, Non-Exempt (Employees must adhere to the assigned work schedule and be at the assigned station in the store at the start of their shift)