Remote Support Specialist 3 - Magnetic Resonance

Responsibilities Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment. Dispatch notifications to CSE's and provide quality action plans. Use remote diagnostics to troubleshoot and resolve technical issues. Follow escalation process and communicate with HSC/QIB to drive solutions. Travel to assist with on‑site repair of customer equipment as required (internationally at times – Canada and Latin America). Provide feedback to the factory regarding system performance. Be willing to work 2nd shift and work on‑call when necessary. Qualifications Provide product support either remotely or on‑site. Share expert advice, training, and technical assistance to support staff and train lower‑level employees. Successfully demonstrates leading‑edge or extensive knowledge in a technical specialty. Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved. Expertise Associates degree or 2 years of vocational technical training required. More than 8 years’ experience working on MR systems. Ability to troubleshoot and fix problems remotely using Siemens Remote Services. Good communication skills. Base Pay Range: $75,660 - $104,027. Factors may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and Aff… Siemens Healthineers is an Equal Opportunity and Aff… **Note**: The full statement includes the following headings and categories of protected status: race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender‑identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. Reasonable Accommodations Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form. Our HR People Connect People Contact Center can provide support for accommodations. California Privacy Notice California residents have the right to receive additional notices about their personal information. Export Control A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations. Data Privacy We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. #J-18808-Ljbffr Siemens Healthineers