Front Desk Clerk

Job Description

We are seeking an enthusiastic Front Desk Clerk to join our team at Ridge on Sedona. We are excited to offer an amazing opportunity here at The Ridge on Sedona. The resort has 236 suites over 15 quiet and tranquil acres which are surrounded by the beautiful greens of the Sedona Golf Resort. We encourage you to join our service-oriented team where we pride ourselves every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations.

Benefits to enjoy:

• Day 1 Health Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

What will I do?

• Greeting guests and owners on arrival.
• Checking in/out guests.
• Generating folios and collecting payments.
• Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
• Preparing and consistently restocking the front desk with supplies, including preparing arrival packets and area information.
• Answering phones and directing calls.
• Performing other duties as assigned by your leader.

Qualifications

What are we looking for?

To fulfill this role effectively, you must possess the following minimum qualifications and experience:

• Proficient English Language
• Ability to multi-task responsibilities and prioritize duties to meet organizational goals.
• 6-month Customer Service Experience
• Ability to stand for prolonged periods of time

Preferred:

• Experience as a Front Desk/Guest Services Agent.
• Experience handling credit card transactions.
• Background in Resort Hospitality or related industries.