Customer Service Representative

Position Purpose The Customer Service Representative ensures customer satisfaction through effective service, strong relationship‑building, and sales support. This role engages directly with walk‑in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Key Responsibilities Deliver outstanding service by handling inquiries and complaints via phone, email, and in‑person. Provide product information, resolve issues efficiently, and maintain accurate customer records. Engage walk‑in customers with exceptional counter sales support. Collaborate with sales, drivers, and warehouse teams to ensure timely order fulfillment. Manage phone inquiries professionally, process transactions in the ERP system, and contribute to sales growth by identifying new opportunities. Uphold company values, ensure compliance, and use bilingual English/Spanish skills to enhance customer experience. Direct Manager The Customer Service Representative reports to the Branch Manager and has no direct reports. Travel and Physical Requirements No travel is required. The role is primarily sedentary, involving extended periods of sitting or standing with routine computer and phone use. Occasional movement around the office is required to assist walk‑in customers or access equipment. Clear verbal and written communication is essential. The role may occasionally involve lifting up to 20 pounds. Reasonable accommodations are available in accordance with ADA standards. Working Conditions This on‑site role is based in a fast‑paced office setting, involving frequent collaboration with team members and direct interaction with walk‑in customers. Success depends on strong communication, quick problem‑solving, and the ability to thrive in a dynamic, deadline‑driven environment. Minimum Qualifications Proven customer service and phone handling experience with active listening skills. Familiarity with CRM systems and ERP platforms for order entry and cash transactions. Strong interpersonal skills with a team‑oriented, safety‑conscious mindset. Demonstrated ability to support sales and identify new opportunities. Positive, motivated attitude aligned with the "Make Money and Have Fun" culture. Valid driver’s license, clean driving record, and reliable transportation. Authorized to work in the U.S. without sponsorship. Ability to pass background checks and drug screening. Preferred Qualifications Proven sales and customer support experience. Strong communication, presentation, and active listening skills. Skillful multitasking, prioritization, and time management. Proficient in CRM and ERP systems for tracking and transactions. Effective problem-solving and collaboration across departments. Strong product knowledge and interest in building materials. Bilingual English/Spanish preferred; other languages a plus. Analytical mindset with ability to interpret sales data. Committed to continuous learning and professional growth. Minimum Education A high school diploma or equivalent is required. Preferred Education Associate's or bachelor's degree in communications or business management. Minimum Years Of Work Experience 1–2 years of customer service experience. Certifications No certifications are required. Competencies Customer Focus: Builds strong relationships and delivers personalized service. Effective Communication: Clear, professional verbal and written interactions. Sales Acumen: Identifies opportunities and drives business growth. CRM & ERP Proficiency: Manages customer data and transactions efficiently. Team Collaboration: Works cross‑functionally with sales, logistics, and warehouse teams. Problem Solving: Resolves issues with strategic thinking and empathy. Time Management: Prioritizes tasks in a fast‑paced, deadline‑driven environment. Innovation & Learning: Adapts quickly and embraces continuous development. Trust & Integrity: Demonstrates reliability and alignment with company values. Cultural Fit: Embodies the "Make Money and Have Fun" mindset. Compensation & Benefits The base salary for this position typically falls within the range of $22.50 to $28.65 per hour. Starting wage may vary based on the position, location, education, training, and/or experience. Hourly associates may be eligible for overtime based on business needs and may also be eligible for performance‑based bonus programs, commissions, a car allowance, and reimbursement for travel expenses in accordance with company travel policy. Benefits include weekly/bi‑weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company‑paid life and short‑term disability, optional long‑term disability, and additional life insurance. All benefits are subject to eligibility. Job Location SRS Building Products – Arlington, WA 98223 (Arlington 17305 59 Avenue NE) Equal Employment Opportunity Statement SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, veteran status, marital status, or any other characteristic in accordance with applicable federal, state, and local EEO laws. #J-18808-Ljbffr SRS Distribution Inc.