Lead Cashier

Overview The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. The LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position focuses on driving loyalty results, including credit, through performance (sales, guest experience, and loyalty), people (guest service and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of the Loyalty Life Cycle and contributing to goal achievement. Responsibilities Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store. Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services. Courteously handle sales, refunds, and exchanges. Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience. Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals. Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times. Maintain prompt, regular attendance. Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served. Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed. Stay informed regarding new and existing industry trends, products, and services, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, and create excitement and accountability to loyalty goals. Assist in the training of new cashiers, and cross-training other associates in cashiering. Lead as a collaborator and influencer to achieve peak productivity and performance. Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, following Ulta Beauty’s systems prompts. Participate in ongoing training, including brand and category education, to enable continuous development and drive sales performance. Collaborate with managers and associates throughout the store to help grow the business. Process Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards. Adhere to Ulta Beauty’s dress code. Ensure the completion of all transactions, including guest returns and associate transactions, and the proper control of all cash and media at the cashwrap according to company policies and procedures. Complete select register open and close functions as directed by the manager on duty. Maintain store standards and overall cleanliness throughout the store, including at the cashwrap, on the salesfloor, restrooms, backroom, and break area. Protect company assets and minimize loss by ensuring store standards and procedures are met, including workplace safety, inventory control, and loss prevention. Execute other operational tasks as directed. Job Qualifications Education High school diploma is preferred Experience 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred Proven ability to delegate, multi-task, and problem-solve Demonstrated knowledge and passion for guest service and a competency for selling Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service Demonstrated experience in exceeding sales goals and training new hires Skills Proficient with basic technology (e.g., Point of Sale system and Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Ability to work independently and as part of a team Ability to build and maintain strong customer relationships Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable Special Position Requirements Work a flexible schedule to include days, evenings, weekends, and holidays The role of Lead Cashier cannot be held by a minor. Any associate being hired or promoted into the role must be 18 years of age. Working Conditions Continuous mobility throughout the store during shift, including twisting Frequent bending, pulling, pushing, crouching, stooping, twisting, and reaching during shift Frequent lifting and/or moving up to 25 lbs. during shift Continuous coordination and manipulation of objects during shift Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from underrepresented backgrounds to apply. We do not discriminate based upon race, color, religion, sex, national origin, age, disability, or any other legally protected status. Note: This description focuses on the essential duties and qualifications of the Lead Cashier role and reflects current requirements. It should be used for recruiting and internal alignment purposes only. #J-18808-Ljbffr