Senior Manager, Order-to-Cash Assurance

About the company the company’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role the company's global order-to-cash (O2C) function is scaling faster than the processes and systems behind it, across direct enterprise contracts, consumption-based commercial models, and third-party cloud marketplaces. We're looking for a Senior Manager, Order-to-Cash Assurance to make sure every order is priced, billed, collected, and recorded correctly, and that we can prove it. You’ll be embedded in the O2C Transformation team, working closely with Order Management, AR & Collections, Revenue Accounting, Billing Engineering, and Go-to-Market. You’ll design and run the pricing audits and accuracy measures that show us where we leak revenue or create rework, then fix the root cause at the source. You’ll be the compliance advocate for global O2C, helping the business find the compliant way to yes, and often improving a process by removing steps rather than adding them. You’ll thrive here if you treat accuracy and compliance as design problems and as a service to the business. You are firm when the risk is real, flexible when it isn't, and able to explain the difference. If you're energized by ambiguous, high-consequence operational problems at a company at the forefront of AI development, we'd like to hear from you. Key responsibilities Design and run recurring audit programs across the O2C lifecycle, including pricing audits, contract-to-invoice accuracy, credits, refunds and concessions, and cash application Define accuracy metrics with baselines and targets, such as pricing and invoice error rates, first-pass yield, rework volume, and revenue leakage, and report them in a way teams can act on Trace findings to root cause and work with the owning team on the fix, whether in process, system configuration, or contract and pricing standards Move measurement from periodic sampling to continuous, system-driven monitoring as volume grows Partner with Order Management and AR operations as their quality partner, and help GTM, Deal Desk, Sales Operations, and Product understand what accurate and compliant looks like through clear published guidance that shortens the path to yes Review new processes, process changes, commercial models, and exceptions against policy and control requirements, with clear decision rights, service levels, and rationale that stay consistent across regions, entities, and channels Build compliance into new products, channels, commercial models, and regions by joining at intake rather than at the end Own O2C policies, control ownership, and segregation of duties Partner with Internal Audit, external auditors, Revenue Accounting, Tax, and Legal so audit cycles run smoothly, and resolve findings at the root cause Perform independent review activities, including month-end close reviews, so operations teams can focus on execution while independence is preserved Create reusable, pre-approved process patterns and guardrails so teams can move quickly without a bespoke review every time, harmonizing globally and localizing only where statute requires Work with Billing Engineering, GTM Systems, and Business Technology to build controls and accuracy checks into the systems themselves, so quality scales with volume Deploy AI and automation for exception detection, reconciliation, anomaly detection, and evidence collection Minimum qualifications Hands-on experience designing and running audit, quality, or revenue assurance programs within order-to-cash, billing operations, or quote-to-cash Working knowledge of revenue recognition (ASC 606) and experience partnering with internal and external auditors Experience with contracting systems, billing platforms, or ERP systems (for example Salesforce, Stripe, or Workday Financials) Proficiency with SQL or similar tools for analyzing and testing transactional data Experience using automation or AI for monitoring, testing, or reporting Preferred qualifications 10+ years of progressive experience in revenue operations, billing operations, revenue assurance, finance operations, or internal controls within order-to-cash at a public company A track record of simplifying processes, with concrete examples of steps or controls you removed while improving accuracy or strengthening the control environment A degree in Accounting, Finance, Business, Engineering, or a related field CPA, CIA, CISA, or CRISC certification, or Lean Six Sigma or PMP certification Experience building or scaling a SOX program, including readiness for public-company reporting requirements Experience with global, multi-entity operations, including statutory invoicing and tax considerations Experience serving both B2C and B2B customers, especially with consumption-based and subscription billing models through to collections Experience working with go-to-market, deal desk, and revenue operations organizations Strong cross-functional influence and clear communication about issues and decisions Understanding of AI industry business models and enterprise customer needs The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $190,000—$230,000 USD LogisticsMinimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. #J-18808-Ljbffr