Learning Support Supervisor

Incumbents coordinate and supervise the day‑to‑day functions of the Learning Center and ensure appropriate academic support is available to students. Supervise staff to include prioritizing and assigning work; approving time sheets; conducting performance evaluations; coordinating staff training; and implementing hiring, discipline, and termination procedures Manage the operations of an assigned center to include managing schedules of the Center, tutor, and staff; communicating with and responding to complaints from students, staff, and faculty; addressing student, tutor, faculty, and other relevant stakeholder needs; and providing referrals Manage Supplemental Instruction and Embedded tutor programs Monitor progress of students and develops new programs and services, including workshops, presentations, and tutor programs, to support student academic success; work may involve collaborating with faculty and other student services staff to coordinate and facilitate operations Collaborate with faculty, staff, students, administrators, and other internal and external personnel, departments, and/or agencies, and attend committee and other meetings, conferences, and workshops, to address student needs and academic deficiencies, improve process delivery, communicate information, represent the department, provide recommendations, remain current on new practices and trends, establish partnerships, and/or facilitate daily departmental operations Prepare, review, and maintain reports, records, and other documentation to improve the quality of learning center service; work may involve collecting and analyzing data, to facilitate scheduling and program development activities Maintain the department inventory and manages the departmental budget, to include inspecting inventories, maintaining accurate reports, approving purchase requests, preparing cost estimates, and managing expenditures Perform other duties as assigned Minimum Qualifications Bachelor's degree* Two (2) years teaching, tutoring, or training experience *Minimum Education Qualification can be substituted with an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Preferred Qualifications Master's degree preferred Knowledge, Skills and Abilities Knowledge of supervisory principles Knowledge of instructional support methods and materials Knowledge of English grammar, spelling, and punctuation Knowledge of customer service principles Knowledge of various computer operating systems and related software applications Knowledge of federal, state, and local laws and regulations Knowledge of assigned department operations and functions Knowledge of recordkeeping principles Skilled in prioritizing, assigning, and evaluating work Skilled in applying various instructional methods and techniques Skilled in preparing a variety of reports and/or documentation Skilled in compiling and analyzing data and information Skilled in recognizing problems, identifying alternative solutions, and making appropriate recommendations Skilled in applying customer service principles Skilled in operating a computer system and various software applications Skilled in applying and explaining applicable laws, codes, regulations, policies, and/or procedures Skilled in following oral and written instructions, policies, and procedures Skilled in utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information. Physical Requirements Positions in this class typically require grasping, hearing, keyboarding, reaching, repetitive motion, standing, talking, visual acuity, and walking. The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. EEO Statement Metropolitan Community College is an Equal Employment Opportunity employer that prohibits discrimination or harassment of any person based on race, color, religion, sex, sexual orientation, gender identity, age, birth, ancestry, national origin, or disability. EOE/M/F/Vets/Disabled Accommodations MCC is committed to the full inclusion of all qualified individuals. As part of this commitment, MCC will ensure that persons with disabilities are provided with reasonable accommodations in all aspects of employment, including the application process. To request an accommodation and/or a copy of the Americans with Disabilities Act applicant procedures, please contact the Office of Human Resources. #J-18808-Ljbffr Metropolitan-Community-College