Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

ABOUT OUR AGENCY:
I’ve been in business for 13 years and lead a collaborative, high-energy team of 13 professionals who are committed to helping our clients succeed. We’re a leading agency in the southwest metro, known for setting ambitious goals and working together to achieve them while always putting our customers first.

I earned my bachelor’s degree in business from the University of Nebraska–Lincoln and proudly served in the U.S. Air Force, where I was trained as a law enforcement officer in the National Guard. Giving back is important to me, and I’m an active member of the Chanhassen Rotary Club, supporting charitable efforts both locally and globally. I also volunteer my time coaching youth sports in the community.

For our team, we offer fun, performance-based incentives including multiple team trips each year, along with quarterly outings paid for by the agency. Past events have included Topgolf, bowling, sporting events, and concerts. If you’re looking for a high-energy, goal-oriented environment where teamwork and client care come first, this could be a great place to grow your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jeremy Senn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.