Workplace Experience Coordinator

Workplace Experience Coordinator

We are seeking a proactive, organized, and personable Workplace Experience Coordinator to help create a welcoming, efficient, and engaging office environment. This role serves as the first point of contact for visitors and a go-to resource for employees, overseeing daily office operations, providing administrative support, and coordinating workplace activities.

The ideal candidate enjoys wearing multiple hats, takes initiative, and thrives in a fast-paced, people-focused environment.

Key Responsibilities

• Manage office supplies, inventory, equipment, and general upkeep to ensure a well-organized workplace.
• Coordinate with building management, vendors, and service providers to address office needs.
• Maintain clean, stocked, and welcoming common areas, meeting rooms, and shared spaces.
• Provide administrative support, including calendar management, meeting scheduling, travel arrangements, employee onboarding, and special projects.
• Process incoming and outgoing mail, deliveries, and shipments, including scanning and routing documents to appropriate departments.

Reception & Employee Experience

• Greet visitors, answer calls, and serve as a friendly, professional point of contact for employees and guests.
• Coordinate office events, celebrations, team-building activities, and meeting logistics.
• Support initiatives that foster a positive, collaborative, and engaging workplace culture.

Records & Team Support

• Maintain accurate office records, invoices, receipts, and expense documentation.
• Assist leadership and employees with day-to-day requests and administrative needs.
• Identify opportunities to streamline processes and improve office efficiency.

Qualifications

• 2+ years of experience in office coordination, administration, workplace operations, or a similar role.
• Strong organizational skills with the ability to multitask, prioritize, and manage changing demands.
• Excellent written and verbal communication skills with a friendly, professional demeanor.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to learn new office management tools.
• Comfortable using AI tools to automate and improve workflows while maintaining accuracy and accountability.
• Proactive, dependable, detail-oriented, and comfortable working independently.
• Ability to handle confidential information with discretion and professionalism.

Work Environment

This is an onsite position requiring regular interaction with employees, visitors, vendors, and leadership. Responsibilities involve a combination of desk-based administrative work and moving throughout the office to manage supplies, greet visitors, and support meetings and events.

Candidates should be comfortable using standard office equipment, managing frequent interruptions, and occasionally bending, reaching, kneeling, or using stairs. Some flexibility for additional hours or occasional early-morning or evening events may be needed.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.