OFFICE AUTOMATION ANALYST - 76004804

Requisition No: 885744 Agency: Highway Safety and Motor Vehicle Working Title: OFFICE AUTOMATION ANALYST - 76004804 Pay Plan: Career Service Position Number: 76004804 Salary: $37,000.08 Annually Posting Closing Date: 10/26/2026 Total Compensation Estimator

Tool DIVISION OF INFORMATION SYSTEMS ADMINISTRATION

DEPUTY CHIEF INFORMATION OFFICE

BUREAU OF SERVICE OPERATIONS

CLIENT SERVICES *Career Service (CS) Opportunity*

*Internal Opportunity - FLHSMV Employees Only* To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Coretha Gaymon, View phone number on click.appcast.io, View email address on click.appcast.io The Organization The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. Our Benefits include Paid Parental Leave Annual and Sick Leave Package Nine Paid Holidays State Health and Life Insurance Educational Benefits Contributory Retirement Plan To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers. If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV! Duties and Responsibilities This position reports to the Technical Assistance Center Systems Project Administrator within the Bureau of Service Operations and is responsible for providing systems administration and 2 tier support within the Technical Assistance Center which provides front line support for all of the Department’s IT needs to include, proper intake of all support requests, correct classification of support requests, timely troubleshooting and diagnosis of support requests and accurate escalation. This position may also act as the Department’s Technical Assistance Center (TAC) vendor liaison. Knowledge, Skills, and Abilities Knowledge and experience of customer service principles. Excellent Verbal Communication Skills. Knowledge and experience working with Windows 11 operating systems. Ability to analyze and trouble-shoot computer related problems to a general area such as desktop, network, hardware, and software. Knowledge and experience with Microsoft Active Directory. Knowledge of Oracle database account administration. Knowledge and experience working with desktop productivity applications, including Microsoft Office Suite, Outlook, and Adobe. Knowledge and experience working with Microsoft Remote Desktop Services. Ability to process information logically and solve problems independently. Ability to communicate effectively. Ability to handle multiple priorities. Ability to plan, organize and coordinate work assignments. Ability to work in a team environment. Preferred Qualifications Preference will be given to candidates with the following: Working in a technical support environment such as an IT call center, computer repair or technical support position. Creating technical documentation. Working with technical troubleshooting tools. Job Related Requirements The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged. On-call status is required for this position. General Information The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT). Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI. In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process. The elements of the selection process may include a skill assessment and/or oral interview. FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.