Account Manager - Medico Healthcare Linen Service

Job Description

Job Description

Compensation:

$72,000 - $85,000 a year depending on experience + bonus.

Job Summary: This position is primarily responsible for, but not limited to, conducting inventories, problem solving and coordinating with Service Team Leader as well as route personnel to ensure proper attention and service is being received by said accounts. Relaying information with Service Personnel regarding adjustments necessary in the maintenance of par levels to ensure customers are being adequately serviced. Works directly with Team Leaders and Service Representatives, and under the supervision of the Director of Customer Service. May also work under the direct supervision of the Corporate Director of Operations.

Work Performed: Include the following (Other duties may be assigned)

• Understand the products, processes and capabilities of Medico in order to adequately represent Medico to existing customers and prospective customers.
• Understand billing, per pound pricing, per piece pricing, weights & measurements, utilizing benchmarks to reach key goals in the effort to reduce waste at Hospital account, increase efficiency and promoting continuous flow.
• Understand internal processes of textiles, inventory management, clean vs. soil weight factor, cost analysis.
• Understand RFID UHF technology and reports generated showing trends by locations and/or department.
• Maintain open communication with Customer.
• Maintain good grooming habits. Clean shaven, or neat facial hair, maintain a professional appearance at all times when representing the company.
• Work well with others.
• Maintain a good driving record.
• Must be able to problem solve issues that may exist at accounts.

General Qualification for Employment: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education: Bachelor’s Degree preferred. Work experience may be substituted for formal education.

Experience:

Must have a good driving record with at least 1 year driving experience.

Understand the proper usage of all items, and be familiar with all items so as to properly make determinations regarding customer needs and usage

Training Period: 90 Calander business days from hire date.

Special Requirements:

• Must have the ability to learn and participate in training sessions.
• Must have the ability to communicate effectively both verbally and in writing.
• Basic knowledge of personal computer is highly preferred.
• Must maintain the ability to legally drive and may need to provide reliable personal transportation with proof of Auto Liability Insurance if driving personal vehicle.
• Must maintain a neat and professional appearance.
• Must pass a drug screen test.

Working Conditions:

The work environment characteristics described here are representative of those an average team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The immediate work environment of the Account Manager is in an industrial plant building. The plant environment is indoors, humid, hot in summer, cool in winter, noisy and wet in some areas, dirt, dust, lint and odors in soil areas as well as potential exposure to bloodborne pathogens. Noise and exposure to potential burns in steam finishing and ironing equipment.

Outside environment are typical Hospital settings with structured parking lots and high-rise medical buildings. Elevators use very typical as are stairs. Other environments include basements where linens are usually kept, dock areas, individual buildings and offices of various sizes and locations.