Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a contract position based in Vacaville, California. In this role, you will support customers throughout the order process, respond to service inquiries effectively, and help ensure a smooth experience from order entry through delivery. This opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys working collaboratively to resolve issues and support customer satisfaction.

Responsibilities:

• Manage customer orders from initial entry through final completion, including the use of customer-specific online portals.

• Partner with sales team members to provide account support, share important order updates, and help maintain accurate, timely service for customers.

• Respond to customer questions and requests promptly by phone and in writing while delivering courteous, detail-oriented service.

• Review and resolve customer concerns related to product quality, specifications, returns, credits, debits, and order discrepancies.

• Coordinate with freight carriers to investigate shipment issues such as delays, shortages, damages, and tracking concerns.

• Maintain organized records of customer interactions, processed orders, returns, and other service-related requests.

• Support customer retention and sales efforts by providing product or service information, solving problems effectively, and involving internal teams when needed.

• Build productive working relationships across departments to ensure customer needs are addressed accurately and efficiently.

• Follow company policies, procedures, and safety standards while maintaining dependable attendance and consistent work quality.

• At least 1 year of experience in customer service or a related support role.
• Experience handling order entry and tracking orders through completion.
• Ability to operate a multi-line phone system in a detail-oriented business environment.
• Strong verbal and written communication skills with a customer-focused approach.
• Proven ability to manage multiple tasks, stay organized, and maintain accuracy in a fast-paced setting.
• Comfort working with web-based customer portals and maintaining detailed service records.
• Ability to resolve customer issues thoughtfully while balancing business needs and customer expectations.