Program Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Benefits Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours 401(k) with company match Paid vacation, sick, personal and parental leave time Paid Volunteer Time: giving back to our communities is important to us Employee Recognition Program – convert your recognition points into gift cards Employee Assistance Program – offers benefits to help you manage daily responsibilities Access to on-demand training courses to advance further in your career Job Description We are looking for a talented individual… To join our team as a Program Specialist! Program and Operations support staff ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice, and operations guidelines. Program and Operations support staff roles often encompass multiple areas including; data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. The breadth of scope ranges from supporting individual programs, projects, or processes at the lower levels, to supporting entire functions (practices, business development, etc.) or the company at the higher levels. These roles tend to be more internal-facing than client-facing, although people in operations roles will often have direct client, customer, or trade ally communication and contact. This role will be supporting Iowa residential programs to ensure the execution of normal program functions, including qualifying customers for program participation, responding to inquiries from customers and program partners, producing monthly and ad-hoc reports, and other duties as assigned. Successful candidates will reside in Iowa or Illinois. Qualifications & Responsibilities Provide day-to-day operational support for program activities, including communications, coordination, and documentation Navigate established program workflows, policies, and operational procedures to ensure consistent and compliant program delivery Review project documentation, reports, and deliverables to ensure accuracy and completion Enter, modify, and track data via multiple web-based applications Perform intermediate level calculations and analysis in Microsoft Excel Assemble client and/or internal deliverables and respond to client requests, including creating monthly and other program reports for clients Address customer satisfaction concerns and resolve any issues Oversee timelines, address system functionality and drive process improvements Review and interpret existing data reports and derive actionable insights and process improvements to operations leadership, as appropriate Preferred Qualifications 3-6 years of relevant work experience Bachelor’s degree preferred Strong proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Strong writing and reporting skills Strong customer service skills Ability to work with minimal supervision and communicate progress of task completion Compensation & Eligibility Targeted Compensation: $55,000 DOT Compensation Range $48,800.00 - $66,300.00 Currency USD Type Salary Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks. Equal Opportunity Statement As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. Additional Information CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale. Our mission we are driven to make a change. We offer a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy. #J-18808-Ljbffr