Service Manager

Job Description

Job Description

Description:

Take the wheel at one of the fastest-growing automotive dealerships in the Midwest! LPK Jeep of Defiance is expanding, and we are seeking an experienced, growth-minded Service Manager to lead our high-potential service operations.

We’ve set the stage for your success with top-tier infrastructure, aggressive marketing support, and an experienced leadership network behind you. If you’re ready to drive performance, lead a skilled service team, and elevate customer satisfaction, this is your opportunity.

Why Join LPK Jeep of Defiance?

• State-of-the-Art Facility: 18 fully equipped bays, heavy-duty lifts, specialized EV servicing equipment, and freshly awarded Stellantis BusinessLink certification .
• Unmatched Ownership Support: Driven by aggressive advertising budgets and committed leadership dedicated to driving foot traffic and service volume to your drive.
• Multi-Store Network: As part of the Mahalak Auto Group (6 locations across OH, MI, and FL), you’ll enjoy seamless cross-store support for parts sourcing, warranty claim processing, and shared best practices.
• Expert Mentorship: Direct backing and guidance from a Fixed Operations Director with over 30 years of proven industry experience.

What We Offer

• Highly competitive executive compensation plan (Base Salary + Performance Bonuses)
• Comprehensive benefits package (Medical, Dental, Vision)
• Degrees at Work – free graduate and undergraduate classes available online through Strayer university
• 401(k) retirement plan with company match
• Paid time off and holiday pay
• Ongoing OEM training and clear career advancement pathways within a multi-state auto group

Ready to Lead a Winning Team?

Apply today or submit your resume directly to take advantage of this rare dealership leadership opportunity in Defiance, OH.

Key Responsibilities

• Oversee day-to-day operations of the 18-bay service department, ensuring maximum efficiency, workflow management, and shop productivity.
• Lead, mentor, and recruit service advisors, technicians, and support staff to foster a high-performance, customer-centric culture.
• Manage department profitability, track key performance indicators (KPIs), and maintain strict inventory and warranty administration standards.
• Champion Stellantis and BusinessLink OEM standards, maintaining elite Customer Satisfaction Index (CSI) scores.
• Ensure shop compliance with safety, environmental, and operational regulations.
• Must be a person of the highest levels of personal and business honesty and integrity.

Qualifications

• Experience: Proven track record as an Automotive Service Manager, Assistant Service Manager, or Lead Service Advisor at a high-volume dealership (dealership/OEM experience preferred).
• Leadership: Strong team-building skills with a focus on coaching tech efficiency and advisor closing ratios.
• Technical & Operational Knowledge: Familiarity with heavy-duty commercial service, EV vehicle maintenance, and warranty processes.
• Drive: Analytical mindset focused on CSI, gross profit goals, and customer retention.