Tech Writer

Senior Technical Writer

U.S. Bank is seeking a senior technical writer with demonstrated written communication and documentation experience to contribute toward the success of our technology initiatives. Researches, designs, develops, and maintains all types of system-related documentation in various formats and media aimed at internal and external users, including user manuals, online help, system-related training materials, and website content. Provides consulting services and documentation design to development teams, subject matter experts, and internal business groups. Determines documentation needs, requirements, and presentation methods that meet business needs. Designs, develops, reviews, edits, and enhances paper-based and multimedia end-user documentation, online help, training materials, and website content for multi-complex technology-based applications. Participates in development of and requires detailed knowledge of system-related features, functions, and processes. Designs and develops business-line training materials in various formats and media. Occasionally conducts training sessions. Leads and participates in documentation review meetings with application development team and the business line, including management, to ensure quality of finished documentation product. Uses and provides feedback on highly complex software products and works closely with development teams to create and maintain useful help functions and features. Provides consulting for advanced features of MS Office tools, graphics software, diagramming techniques, templates, and website content for organization and management. Participates in development and application of relevant quality and industry workplace standards including best practices for readability, style, and information security. Researches and evaluates documentation methodologies, tools, techniques, and automation opportunities. Mentors less experienced technical writers. Frequently supports and may direct the work of other technical writers. Provides independent leadership on the most complex projects. Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Basic qualifications:

• Bachelor's degree or equivalent work experience
• At least 5 years experience with the research, design, development, and maintenance of all types of system-related documentation.

Preferred skills/experience:

• Strong technical understanding in:
• Application development tools

• Working experience in:
• IT environment
• Application delivery process