Chick-fil-A Facilities & Operations Manager

Back of House Operations Leader (Maintenance Coach)

Company: Chick-fil-A Medina (OH) Tony Morgano, a Medina native and former Navy submarine officer, opened Chick-fil-A Medina in 2021 with a vision to develop people, serve the community, and pursue operational excellence. Chick-fil-A Medina is known for its strong culture, leadership development opportunities, and community involvement through family events, Kids Eat Free nights, and local partnerships throughout Medina County. With a structured growth path from Team Member to Executive leadership, Chick-fil-A Medina is committed to helping team members build valuable skills, grow as leaders, and reach their full potential. Chick-fil-A Medina is a growing $7 million+ restaurant that has experienced consistent year-over-year growth while continuing to invest heavily in people development, training, and leadership systems. Chick-fil-A has received the highest customer satisfaction scores among quick-service restaurants for 11 consecutive years. Chick-fil-A is the largest quick-service chicken restaurant chain in the United States and one of the fastest-growing restaurant brands in the nation. Chick-fil-A has been recognized by Forbes for Best Customer Service (2026), America's Dream Employers (2026), America's Best Companies (2026), America's Best Large Employers (2026), Most Trusted Companies in America (2026), Customer Experience All Stars (2024), Best Brands for Value (2025), Best Brands for Social Impact (2023), Best Employers for Women (2023), and The Halo 100 (2022). Chick-fil-A has invested more than $244 million in Team Member scholarships since 1973, including more than $29 million awarded in 2026 to more than 16,000 recipients, the largest annual scholarship investment in the company's history.

Value and Appreciate Employees Health Insurance Contribution IRA with Matching Paid Time Off Employee Meals Uniform Allowance Tuition Discounts at Over 100 Colleges and Universities Sundays Off Structured Leadership Development Program Investment in Professional Certifications and Training Clear Path to Advanced Leadership Opportunities Overtime Opportunities Available Opportunity

We are seeking a Back of House Operations Leader (Maintenance Coach) to join our leadership team at Chick-fil-A Medina. This hands-on leadership opportunity combines kitchen operations, team development, facilities stewardship, and preventative maintenance. You will help lead daily Back of House operations, develop Team Members and future leaders, and ensure the restaurant consistently delivers remarkable food quality, food safety, and operational excellence. Working alongside an experienced leadership team, you will learn how to manage systems, coach and develop others, improve efficiency, and create a culture of accountability and ownership. You will also play an important role in maintaining the restaurant's equipment and facilities, helping protect the tools and systems that allow our team to operate at a high level. This is not a traditional maintenance position. We are looking for a leader who enjoys developing people, solving problems, improving processes, and taking ownership of the details that drive a successful kitchen operation. If you are looking for an opportunity to grow as a leader while making a meaningful impact on both people and operations, this could be an exceptional long-term career opportunity.

Your Impact

• Delivering operational excellence, working through all areas of BOH to ensure production remarkable food quality
• Lead and develop Back of House Team Members and future leaders
• Become certified in restaurant operations and shift leadership
• Build and oversee preventative maintenance systems for a $7M+ restaurant
• Protect and steward restaurant equipment, facilities, and assets
• Coordinate vendor relationships and facility service providers
• Develop cleaning and maintenance schedules that support operational excellence
• Troubleshoot facility and equipment issues while creating long-term solutions
• Identify and coach high-potential Team Members for future leadership opportunities
• Support food safety, cleanliness, and operational standards
• Help create a culture of servant leadership, accountability, and continuous improvement
• Building high-performance teams, identifying and coaching leaders for Back of House
• Manage a team of 50+, creating an inspiring vision, coaching and holding people accountable to high standards
• Increasing profitability through implementing procedures to reduce costs, increase productivity, and managing lean inventory systems
• Maintaining a work environment that ensures and promotes food & team safety

Background Profile

• Minimum 1 year of leadership experience in a workplace environment
• Experience leading people in a fast-paced setting
• Comfortable working in both operational and hands-on environments
• Strong problem-solving and organizational skills
• Ability to work open availability
• Desire to develop others and lead through servant leadership
• Experience in restaurants, facilities, manufacturing, construction, maintenance, skilled trades, military leadership, or operations leadership is preferred
• Technical training, trade school, OSHA certifications, or maintenance experience is a plus
• Must have basic understanding of kitchen operations
• Hospitality experience (preferred)
• Passion for Chick-fil-A's values

Apply now and you will be contacted ASAP.