Regional Director, Ambulatory Practices FGP (Florida) West Palm Beach, FL

Regional Director, Ambulatory Practices FGP (Florida)

Managers/Directors/Administrators

West Palm Beach, FL

Full-Time/Regular

Position Summary: We have an exciting opportunity to join our team as a Regional Director, Ambulatory Practices FGP (Florida). The Regional Director is responsible for providing strategic leadership to drive optimal financial, clinical, and operational performance for the NYU Langone Health ambulatory care facilities in the Florida region, including direct oversight of the new Julia Koch Family Ambulatory Care Center in West Palm Beach. Reporting to the Senior Director, Regional Practices, this role will collaborate with the Faculty Group Practice and Clinical Affairs senior leadership team to achieve the region's strategic patient experience, operational, clinical and financial goals.

Job Responsibilities:

• Oversee the day-to-day operations of a 100+ physician group, including a multispecialty medical tower comprising clinical exam space, radiology, ORs, cardiac testing, infusions and physical therapy, as well as several satellite practice locations.
• Provide leadership and mentorship to a diverse team of people leaders and individual contributors. Effectively lead the team by ensuring continuous staff training and performance evaluation, with a constant focus on patient access, clinical quality and operational efficiency.
• Under the direction of senior leadership, develop and execute launch plan for Julia Koch Family Ambulatory Care Center, ensuring the facility is fully operational and meets all relevant compliance and legal standards, workforce is properly staffed and trained, and all technology and medical equipment is set up well before launch date. Additionally, partner with Faculty Group Practice senior leadership to develop and execute an engaging multipronged marketing, advertising and communications strategy that drives brand awareness and recognition in the local West Palm Beach communities.
• Develop and implement strategic plans and annual targets for all ambulatory practices in the region to drive financial growth, improve patient quality of care, and enhance operational performance of ambulatory services provided.
• Coordinate with Faculty Group Practice senior leadership team and regional practice management to assess, design, and lead initiatives aimed at developing future growth strategies.
• Operationalize the strategic directives of senior leadership by overseeing ambulatory operations that will ensure the patient experience, organizational policies and protocols, and internal processes are delivered in a manner consistent with the world class standards at NYU Langone Health. Policies and procedures must be routinely reviewed and monitored to streamline workflows, reduce wait times, enhance efficiency, and provide a market leading patient experience.
• Steward financial excellence by partnering with senior leadership to develop budgets and regional financial goals, while implementing initiatives focused on resource expense management and revenue optimization to ensure financial targets are consistently met. Regularly report on financial performance related to revenue goals, budget expectations, and other key KPIs.
• Implement quality improvement initiatives to enhance clinical outcomes, patient safety, and service excellence. Ensure compliance with regulatory requirements, accreditation standards, and organizational policies. Partner with physicians and clinical leaders to ensure that patient care and logistics are coordinated and delivered with the highest level of service.
• Optimize the regions capability for delivering high quality care by developing and maintaining relationships with affiliate hospitals to facilitate access and high-quality patient care. Ensure that NYU clinical leaders effectively partner with clinical leadership teams of affiliate hospitals to ensure patient procedures and care plans are completed and that an excellent patient experience is delivered.
• Foster operational excellence by effectively communicating and establishing forums for routine updates and progress reports. Lead effective change management processes to ensure the successful use and adoption of new tools, processes and policies.
• Identify training and development needs to support staff growth and development initiatives.
• Drive consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)

Minimum Qualifications:

• To qualify you must have a Masters degree in Healthcare Administration, Business Administration, or related field
• Minimum of 10-12 years of progressive leadership experience in ambulatory operations, and/or healthcare management
• Strong understanding of ambulatory care delivery models, outpatient services, and healthcare industry trends
• Proven track record of driving operational excellence, achieving strategic objectives, and leading successful teams
• Excellent communication, interpersonal, and problem-solving skills
• Ability to effectively prioritize and manage multiple projects in a fast-paced environment
• Knowledge of healthcare regulations, compliance standards, and quality improvement methodologies
• Ability to develop and maintain complex relationships with physicians, staff, leadership, patients, peer institutions, etc.

Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.