Director of Facilities & Campus Operations

Job Description

Job Description

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary:

GLIDE’s Director of Facilities oversees campuswide buildings, security infrastructure, fleet, and warehousing, including campus-wide maintenance, major building systems, regulatory compliance, renovations, budget management, vendor management, and warehousing inventory and logistics. This leader handles creating a high-performance team that meets or exceeds Key Performance Indicator (KPI) targets for performance (efficiency and effectiveness), regulatory compliance, and customer satisfaction.   The Director must be a changemaker committed to driving continuous process improvement through systemic staff and systems performance measurement using data-driven systems. This position requires excellent administrative skills, commitment to implementing significant workflow and campus wide improvements, excellent project management skills, a solid background in building management, and an unshakeable commitment to science-based workforce development using Key Performance Indicators (KPIs). The Director will grow a culture of high performance through frequent staff training, evaluation, revision of standard operating procedures (SOPs), routinized regulatory and compliance inspections, and adherence to workplans and service level agreements (SLAs).  

We are seeking a strategic, hands-on leader to drive process improvements and organization-wide initiatives across facilities, fleet, warehousing, and real estate operations. The successful candidate will bring the knowledge, skills, and experience to oversee daily operations, develop and mentor staff, implement innovative strategies, advise C-suite executives, and prepare reports for the CEO and Board of Directors.

Essential Duties and Responsibilities

• Oversees the work of one to three units comprising up to 20 staff. 
• Directing, managing, evaluating, and mentoring facilities staff for best performance, with regular check-ins for course-correction, improving workflows, procedures, systems, and tools to provide excellent management of all GLIDE facilities.  
• Creating and refining standard operating procedures (SOPs) to drive continuous improvement.  
• Recommending and implementing strategies for operational efficiencies. Proposing and executing workplans for baseline and non-baseline facilities maintenance (preventative and reactive), improvements, and renovations; driving KPI-based performance improvements through daily performance monitoring based on direct observation, quality-insurance inspections, and project dashboards in Zendesk & Asana, and regular reporting against the facilities workplan and budget.
• Overseeing the facilities budget; ensuring prompt vendor and partner payments; forecasting and planning yearly/monthly spending; building reliable project budgets.  
• Fostering effective communication across teams; overseeing interdepartmental initiatives using best practices in communications, meetings, and project management.  
• Improving energy and refuse cost and environmental impacts. 
• Overseeing warehouse operations and improving inventory control.
• Directing GLIDE’s Safety & Surroundings Committee to provide clear direction on workplace safety based upon regular inspections, drills, and committee feedback; directing the campus wide emergency preparedness plan. 
• Transitioning properties from development and construction to operations phase.  
• Mentoring members of the facilities department; coaching staff to optimize data-based decision making, metrics, and ongoing work measurement; developing future organizational leaders through reinforcement of high performance and ethical standards. 
• Driving the use of facilities-related IT systems according to best practices, including but not limited to Zendesk for baseline services, Asana for project management, Concur for invoicing, SharePoint for document sharing, and Outlook calendaring tools.

Minimum Qualifications

• 5+ years facilities operations and project management or equivalent combination of education and related experience. 
• Vendor, project, and budget management experience needed.  
• Strong organizational and administrative skills, knowledge of standard office and bookkeeping procedures. 
• Experience interacting with a diverse community; cultural competency and de-escalation skills.  
• Strong staff, workflow, project, contract, and budget management skills. Must possess excellent administrative abilities. Prioritizes and plans work activities and uses time efficiently; keeps others on-time and on-budget; ensures excellent and prompt project documentation and hand-offs from non-baseline to baseline budgeting.  
• Exemplary communication and customer service skills, a “can-do” positive attitude. 
• Ability to lead a team using technology systems aimed at improving customer service, project oversight, and KPI management. 
• Strong proactive sense of initiative, the ability to multi-task and prioritize conflicting deliverables or goals on deadline-critical projects.
• Ability to work collaboratively, effectively, and with integrity within GLIDE’s organizational structure.
• Adaptable to changes, manages competing demands, frequent change, or unexpected events.
• Works well under pressure and manages stress effectively in a demanding and fast paced environment.
• Demonstrates Cultural Humility. Has the ability to work effectively across cultures.
• Demonstrates a commitment to learning, communicating, and working respectfully with people different from themselves. 

Certificates, License, and Registration

• OSHA certification within the first three months of employment. 

Physical Requirements

• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).   
• Finger dexterity and the ability to use all standard office equipment.   
• Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).   
• Ability to use standard office equipment, and access, input and retrieve information from a computer. Ability to use keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. 
• Requires physical ability to sit and keyboard for lengthy periods of time (stationed at computer 75% of work time). 
• Activities that occur often are standing, walking, and handling. Activities that occur occasionally are climbing staircases. Activities that occur infrequently are bending, squatting, crouching, kneeling, twisting, reaching straight, above, and below shoulder level with both shoulders individually or at the same time, carrying and lifting up to 25 pounds. 

This is a fulltime (40 week/hour), Exempt position.

Work Environment

GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.