Financial Services Officer

Job Description

Job Description

Join Our Team as a Financial Services Officer
Rapid City, Box Elder and/or EAFB | Full-Time (40 hours/week)

Looking for a stable, meaningful career where you can build relationships, help people achieve their financial goals, and make a real impact in your community? You might be just who we need.

Sentinel Federal Credit Union is hiring a motivated and member-focused Financial Services Officer to help members navigate important financial decisions through consumer lending, account services, and personalized financial solutions. This role combines relationship-building, lending expertise, and exceptional member service to create positive experiences and long-term member relationships.

If you enjoy helping others, solving problems, building trust, and finding solutions that make a difference in people's lives, this may be the right opportunity for you.

This position offers the opportunity to develop member relationships, originate consumer loans, open accounts, and contribute to the overall success of the Credit Union while working for an organization that values teamwork, stability, and promoting from within.

Pay Range

Wage depends on direct experience and proven performance.

At Sentinel, our core values are what guide how we work, support one another, and serve our members. As an organization, we are Sentinel STRONG , and in this role, you will help promote those values every day.

Serve by helping members achieve their financial goals through personalized lending solutions, account services, and exceptional member experiences.

Trust by building strong member relationships through honest communication, sound financial guidance, accuracy, and consistent follow-through.

Respect by treating members, coworkers, and business partners with professionalism, empathy, and a commitment to creating positive interactions.

Ownership by taking responsibility for member needs, loan quality, service excellence, and contributing to the success of the lending team and Credit Union.

Nimble by adapting to changing member needs, market conditions, products, and regulations while maintaining a high level of service and professionalism.

Guardianship by protecting member information, safeguarding Credit Union assets, maintaining compliance, and supporting responsible lending practices.

Why You’ll Love Working at Sentinel

We invest in our people—because when our employees thrive, our members do too.

Benefits That Actually Matter

• Medical, Dental & Vision Insurance
• Dependent Care & Medical Flex Spending Accounts
• Life Insurance & Long-Term Disability
• Employee Assistance Program (EAP)

Time Off & Perks

• 3 weeks of paid time off per year
• Paid holidays & personal days
• Paid volunteer hours
• Inclement weather pay

Growth & Development

• Paid professional development and networking opportunities
• Mentorship program
• Professional book reimbursement
• Strong commitment to internal promotion and career growth

What You’ll Do

• Assist members with consumer loan applications, account services, and financial solutions that support their goals

• Conduct member interviews, process loan applications, and guide members through the lending process

• Open new accounts and assist with account maintenance and service requests

• Develop and maintain strong member relationships through exceptional service and proactive communication

• Identify opportunities to recommend Credit Union products and services that meet member needs

• Generate loan volume through referrals, member outreach, and business development activities

• Ensure compliance with Credit Union policies, procedures, and applicable regulations

• Partner with branch and lending staff to provide a seamless and positive member experience

• Resolve member questions and concerns in a professional and timely manner

• Support organizational initiatives, special projects, and cross-training opportunities as assigned

Who You Are

• At least 18 years old with a valid driver's license

• High School Diploma, GED, or equivalent required; Associate's degree or higher preferred

• Minimum of two years of experience in a financial institution required

• Previous consumer lending experience preferred

• Strong relationship-building, communication, and member service skills

• Comfortable discussing financial products, lending options, and member needs

• Able to maintain confidentiality and handle sensitive financial information appropriately

• Organized, dependable, and capable of managing multiple priorities in a fast-paced environment

• Comfortable working independently while collaborating effectively with teammates

What We’re Really Looking For

You’re someone who:

• Enjoys helping people and building long-term relationships

• Communicates clearly and professionally with members and coworkers

• Takes ownership of challenges and proactively works toward solutions

• Builds trust through accuracy, accountability, and follow-through

• Is motivated by helping members improve their financial well-being

• Values teamwork, integrity, and continuous learning

• Brings a positive attitude and a willingness to grow within the organization

How to Apply

Ready to take the next step?

Email your resume to View email address on ziprecruiter.com or apply directly through our careers page.

We’re excited to meet you!