Biomedical Field Service Engineer

Job Description

Job Description

Quest International | Biomedical Field Technician – New York

Compensation: $20.00–$29.00 per hour DOE

Employment Type: Full-Time, Temp-to-Hire

Location: New York – Field-Based / Customer-Site Service

Travel: Up to 80%, including overnight assignments

Hiring Timeline: ASAP

Position Overview

Quest International is seeking a Biomedical Field Technician to install, maintain, troubleshoot, and repair medical, biomedical, electronic, and electro-mechanical equipment at customer locations throughout the New York territory.

We welcome applicants with different levels of relevant hands-on technical experience, from developing technicians to highly experienced professionals with advanced diagnostic and repair capabilities.

This position offers an opportunity to expand technical expertise, work independently at customer locations, and develop within Quest International's Field Service organization.

This is a field-based position requiring travel to customer locations. It is not a work-from-home position.

Compensation and Technical Qualification Levels

Quest International's proposed compensation structure includes three pay levels based on directly relevant experience, demonstrated technical proficiency, and the ability to perform increasingly complex field-service responsibilities.

These levels are used to evaluate compensation placement. They do not represent separate job titles or automatic promotions.

Pay Level I – Developing Technical Proficiency

Hourly Pay: $20.00–$22.00 DOE

Minimum Experience: 1+ year

Applicants qualifying for this range should demonstrate:

• At least 1 year of relevant hands-on technical, equipment maintenance, troubleshooting, or repair experience.
• Basic experience working with electronic or electro-mechanical equipment.
• Ability to use a digital multimeter or comparable diagnostic tools.
• Familiarity with electrical wiring, components, and equipment-repair procedures.
• Ability to perform routine preventive maintenance and corrective maintenance with appropriate guidance.
• Ability to identify and replace defective components or assemblies.
• Accurate service documentation and professional customer communication.

Pay Qualification: Applicants must demonstrate basic technical troubleshooting and equipment-repair capabilities appropriate to this level.

Pay Level II – Independent Technical Proficiency

Hourly Pay: $23.00–$26.00 DOE

Minimum Experience: 3+ years

Applicants qualifying for this range should demonstrate:

• At least 3 years of directly relevant equipment-repair, maintenance, electronics, or field-service experience.
• Ability to independently diagnose and repair electronic and electro-mechanical equipment.
• Proficiency using digital multimeters, electrical schematics, wiring diagrams, and diagnostic equipment.
• Experience completing preventive maintenance, corrective maintenance, and component replacement.
• Ability to isolate equipment failures and identify underlying technical problems.
• Experience independently completing customer-site service assignments.
• Ability to troubleshoot multiple equipment systems and resolve moderately complex technical issues.
• Strong service documentation and customer communication capabilities.

Pay Qualification: Applicants must demonstrate independent troubleshooting, diagnosis, repair, and customer-site service capabilities appropriate to this level.

Pay Level III – Advanced Technical Proficiency

Hourly Pay: $26.00–$29.00 DOE

Minimum Experience: 5+ years

Applicants qualifying for this range should demonstrate:

• At least 5 years of advanced, directly relevant field-service, electronic equipment-repair, biomedical equipment maintenance, or comparable technical experience.
• Advanced ability to diagnose complex electrical, electronic, and electro-mechanical equipment failures.
• Demonstrated experience performing root-cause analysis and resolving recurring technical problems.
• Advanced proficiency using digital multimeters, electrical schematics, wiring diagrams, and diagnostic tools.
• Ability to troubleshoot complex equipment assemblies, components, and integrated systems.
• Experience independently resolving difficult or escalated customer-site technical issues.
• Ability to perform complex repairs with minimal technical supervision.
• Demonstrated ability to support other technicians through technical knowledge sharing or troubleshooting guidance.
• Strong technical documentation, customer-service, and equipment-repair verification capabilities.

Pay Qualification: Applicants must demonstrate advanced diagnostic proficiency, complex troubleshooting, independent repair capabilities, and technical experience appropriate to this level.

How Starting Compensation Is Determined

Starting compensation is evaluated based on verified job-related qualifications and demonstrated capabilities, including:

• Directly relevant technical experience.
• Hands-on equipment diagnosis, maintenance, and repair experience.
• Demonstrated electrical and electro-mechanical troubleshooting skills.
• Ability to use multimeters, schematics, and diagnostic equipment.
• Experience independently completing customer-site repairs.
• Complexity of equipment and technical problems previously handled.
• Relevant technical education, certifications, military technical training, or equivalent professional experience.

Important: Having 3 or 5 years of experience does not automatically qualify an applicant for a higher hourly rate.

Applicants must demonstrate the corresponding technical capabilities and qualifications for the pay level requested.

Final pay placement is subject to approved compensation guidelines, position requirements, and hiring management and HR approval.

Key Responsibilities

• Install, maintain, troubleshoot, and repair medical, biomedical, electronic, and electro-mechanical equipment.
• Perform preventive maintenance (PM) and corrective maintenance (CM).
• Diagnose equipment problems using digital multimeters and other diagnostic tools.
• Troubleshoot electrical wiring, components, assemblies, and equipment systems.
• Identify and replace defective components and field-replaceable units (FRUs).
• Test equipment and verify successful repairs.
• Complete service reports, maintenance records, and work-order documentation.
• Communicate professionally with customers and technical support personnel.
• Follow established service procedures, safety requirements, and customer-site protocols.
• Travel throughout the assigned New York territory, including overnight assignments as required.

Minimum Qualifications

• High school diploma or equivalent.
• At least 1 year of relevant hands-on equipment-repair, electronics, maintenance, or technical service experience.
• Practical experience troubleshooting electronic or electro-mechanical equipment.
• Experience with digital multimeters or comparable diagnostic equipment.
• Familiarity with wiring, electronic components, and equipment maintenance.
• Valid driver's license and reliable transportation.
• Ability and willingness to travel up to 80%, including overnight assignments.
• Ability to work independently at customer locations and maintain accurate service documentation.

Preferred Qualifications

• Experience servicing biomedical, medical, laboratory, optical, or industrial electronic equipment.
• Previous customer-site field-service experience.
• Technical education in electronics, biomedical equipment technology, electrical technology, or a related field.
• Military technical training or relevant technical certifications.
• Experience reading schematics and wiring diagrams.
• Basic Windows, Command Line, or PowerShell knowledge.

Career Development

Quest International supports technical training, professional development, and opportunities for employees to expand their technical capabilities.

Employees may develop additional troubleshooting, diagnostic, and repair skills through experience, training, and demonstrated job performance.

Future advancement opportunities depend on qualifications, performance, business needs, available positions, and applicable company approvals.

Benefits and Employee Programs

Eligible employees may participate in Quest International's benefits programs, subject to employment status, applicable plan requirements, enrollment periods, coverage effective dates, and employee contributions.

Programs may include:

• Medical, dental, and vision insurance.
• Healthcare and dependent-care Flexible Spending Accounts (FSA).
• Life insurance and accidental death and dismemberment (AD&D) insurance.
• Short-term and long-term disability insurance.
• Voluntary supplemental life insurance.
• Critical illness, hospital indemnity, and accident insurance.
• Technical training and professional development opportunities.

Additional Employment Requirements

• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Ability to meet customer-site service and travel requirements.
• Willingness to complete Quest International's required pre-employment Human Performance Test and other applicable pre-employment requirements.
• Ability to comply with company safety, documentation, equipment-handling, and customer-service requirements.

Build Your Technical Career With Quest International

Whether you have 1 year of relevant hands-on equipment-repair experience or extensive experience independently troubleshooting complex technical equipment, we encourage you to apply.

Quest International evaluates applicants based on demonstrated skills, qualifications, and the technical responsibilities they are capable of performing.

Compensation Range: $20.00–$29.00 per hour DOE

Quest International, Inc.

Quest International is an Equal Opportunity Employer.

Quest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️

Company Description

Quest International is a global leader in medical and industrial equipment services, specializing in repair, calibration, and field support. For over 40 years, we’ve partnered with hospitals, OEMs, and corporations nationwide. Based in Irvine, CA, Quest is known for quality, teamwork, and innovation that keeps critical systems running. ⚙️