Desktop Support

Description Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate’s degree in a related area. Role: Desktop Support Location: Trenton, NJ Duration: Long-Term contract Onsite Description Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate’s degree in a related area. Responsibilities imaging, configuration and deployment of new devices. Data migration from the existing to the new device, as well as updating of Treasury systems for device tracking and inventory. Systems used are SCCM and Provance. Provide excellent customer service as defined in the client service level agreement and demonstrated collaborative relationships within Information Services. Deliver a high level of customer service and professional interaction with internal customers, management, and administration. Required/Desired Skills Skill Required /Desired Amount of Experience Experience providing Customer Service to internal customers, management, and administration. Required 5 Years Experience providing Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues. Required 5 Years Experience providing desktop support for a variety of business and software development applications. Required 5 Years Eperience providing desktop support to end-users and suggesting alternative solutions for hardware requirements. Required 5 Years Experience Installing, configuring and troubleshooting computer hardware, operating systems, network configurations and software Required 5 Years Experience Performing Backup/Recovery, and troubleshooting network connectivity issues. Required 5 Years Experience troubleshooting/supporting Windows 10 desktops/laptops/tablets Required 5 Years Experience with SCCM to image computers Required 5 Years Experience troubleshooting/supporting Windows 11 desktops/laptops/tablets Required 5 Years Experience with Support and configuration of Andriod mobile phones. Required 5 Years #J-18808-Ljbffr STI