Veterinary Customer Service Representative (CSR)

About the job Veterinary Customer Service Representative (CSR)


Location: Oradell, New Jersey

Pay: Starting at $16.00 - $18.00 per hour (based on experience)

Join a Team That Truly Cares

Animal Care of Oradell is a privately owned, high-quality small animal veterinary hospital known for compassionate care and a supportive team environment. We're looking for a people-focused, organized, and proactive Client Service Representative (CSR) to be the welcoming face and voice of our practice.

If you thrive in a fast-paced environment, love working with people (and their pets), and want to be part of a team that values both client experience and work-life balance - this is the role for you.

Why You'll Love Working With Us

• No weekends - Monday through Friday only
• Supportive, team-oriented culture
• Privately owned practice with a strong community reputation
• Opportunities for growth and continued learning
• A workplace that values both patients and people

What You'll Do

As a CSR, you are the first and last impression of our clinic. Your role is critical in creating a smooth, positive experience for every client.

Your responsibilities will include:

• Greeting clients and checking patients in and out
• Answering phones and managing appointment scheduling
• Handling billing, invoices, and payment processing
• Managing multiple phone lines while maintaining a calm, professional demeanor
• Communicating clearly with clients about services, appointments, and follow-ups
• Coordinating with technicians and doctors to keep the schedule flowing
• Maintaining accurate client and patient records
• Supporting front desk organization and daily operations

What We're Looking For

• Minimum 2 years of customer service experience (veterinary experience is a plus, not required)
• Strong communication skills - both in person and over the phone
• Ability to multitask and stay organized in a busy environment
• Comfort with computers and learning new software systems
• Positive attitude and team-first mindset
• Someone who genuinely enjoys helping people and their pets

Schedule

• Monday - Friday
• Between 8:00 AM - 6:00 PM
• No weekends

Compensation & Benefits

• Starting pay: $16.00 - $18.00/hour (based on experience)
• 401(k) with employer match
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Continuing education support
• Employee pet care discounts
• Life insurance
• Uniform allowance

About Animal Care of Oradell

Since 2013, Animal Care of Oradell has provided high-quality, compassionate care to pets and their families. We pride ourselves on creating a positive, collaborative environment where team members feel supported and valued.

How to Apply

Submit your resume for immediate consideration. We're excited to meet candidates who are ready to grow with us and make a difference every day.