Application Support Engineer

Job Description: Provide go live and post go live hyper care support for RPA and Mendix applications Monitor application performance and stability during deployment windows Coordinate with business stake holders developers infrastructure teams and vendors to resolve deployment related issues Ensure successful transition from project implementation to steady state operations User Acceptance Testing UAT Coordinate and facilitate UAT activities with business users and stakeholders Track UAT defects and ensure timely remediation Prepare UAT test plans execution reports and signoff documentation Support business teams during validation and acceptance activities ServiceNow Incident Request Management Manage ServiceNow for incidents requests problem tickets and change records Perform L2L3 troubleshooting of application related issues Ensure SLA compliance and timely resolution of tickets Conduct root cause analysis RCA for recurring issues and implement preventive actions Support setup configuration and maintenance of Development UAT and Production environments Coordinate application deployments and release activities Work closely with infrastructure security network and database teams to ensure application availability Monitor application health and troubleshoot performance issues Infrastructure OS Patching Coordination Coordinate monthly OS patching activities with infrastructure teams Assess application impacts due to patching or maintenance activities Plan and communicate maintenance windows to stakeholders Validate application functionality post patching and upgrades Change Release Management Participate in CAB meetings and support change management processes Review deployment schedules and implementation plans Ensure rollback plans and deployment documentation are maintained Mandatory Skills : Change management, Major incident management, Performance Testing -NFR Gathering (Log Analyis, User Interview, Reverse Engineering, NFR Documentation), ServiceNow ITSM Good to Have Skills : Cloud Application Testing, RPA - Microsoft Power Automate #J-18808-Ljbffr Smart IT Frame LLC