Veterinary Client Service Representative (CSR) - Emergency & Specialty

Job Description

Job Description

Description:

Cerro Alto Veterinary Specialty and Emergency Hospital is a privately owned specialty and emergency practice committed to both healing and education. Our team of board-certified specialists, experienced emergency doctors, registered veterinary technicians, assistants, and client service professionals works collaboratively to provide exceptional medical care while fostering a supportive, respectful, and positive workplace.

As a brand-new, state-of-the-art facility, we are equipped with advanced diagnostic and treatment technologies, including a 128-slice CT scanner, fluoroscopy, digital radiology, ultrasound, arthroscopy, laparoscopy, and endoscopy. Our hospital includes full-time boarded surgery and radiology services, along with a 24/7 emergency department supported by experienced emergency veterinarians.

We are deeply committed to mentorship, continuing education, and professional growth. At Cerro Alto Veterinary Specialty and Emergency Hospital, we strive to balance clinical excellence with sustainability, teamwork, and long-term career fulfillment.

Position Overview

We are seeking an experienced Full-Time Veterinary Client Service Representative (CSR) to join our team to support 10-hour day-shift coverage Thursday - Saturday or Thursday - Sunday . This role is ideal for a client service professional with prior veterinary medical experience who is confident, organized, and comfortable working in a high-acuity clinical environment.

This position is not entry level and requires prior veterinary CSR experience.

• Greet clients professionally and compassionately in person and by phone
• Manage a high-volume, multi-line phone system and appropriately triage calls
• Register incoming emergency and specialty patients and obtain accurate client and patient information
• Communicate wait times, hospital processes, and next steps clearly and empathetically
• Coordinate client flow with medical teams to support efficient patient care
• Handle estimates, invoicing, payments, and financial transactions accurately
• Maintain accurate medical records and client communication documentation
• Support emotionally difficult client interactions with professionalism and empathy
• Collaborate closely with technicians, assistants, and doctors to support hospital workflow
• Maintain a clean, organized, and professional front-desk and lobby environment

• Minimum of 6 months of prior experience as a Veterinary Client Service Representative in a general practice or emergency veterinary hospital (required)
• Emergency or specialty hospital experience strongly preferred
• Strong communication and customer service skills in emotionally charged situations
• Ability to multitask, prioritize, and remain calm in a fast-paced environment
• Comfort with medical terminology, patient intake workflows, and scheduling
• Strong attention to detail and accuracy with data entry and financial transactions
• Reliable attendance and punctuality

Applicants without prior veterinary CSR experience will not be considered.

Scheduling & Availability Requirements

• This position is based in a 24/7 emergency and specialty hospital.
• Reliable availability to work 10-hour day shifts (6:00am - 5:00pm) Thursday - Saturday or Thursday - Sunday is an essential function of this role , exact hours based on front-desk staffing and operational needs.
• Requests for schedule modifications will be reviewed on a case-by-case basis and may be considered where reasonable and consistent with business operations and applicable law.

What We Offer

• Competitive hourly compensation based on experience and skill level
• Comprehensive benefits package for eligible employees, including health, dental, and vision insurance
• 401(k) with employer match
• Paid sick time and vacation time for eligible employees
• A collaborative, respectful workplace culture
• Exposure to emergency and specialty veterinary medicine in a modern facility
• The opportunity to live and work in San Luis Obispo, with access to outdoor recreation, wineries, and a vibrant community

Shift Differentials

We recognize the value of overnight and weekend coverage and offer additional compensation for eligible hours worked:

• Overnight Differential : +$3.00/hour for hours worked between 8:00 PM and 6:00 AM
• Weekend Differential : +$3.00/hour for hours worked between Friday at 8:00 PM and Monday at 6:00 AM

These differentials are separate and cumulative . Team members working eligible overnight hours during the weekend differential period may earn both differentials, providing the opportunity to earn up to an additional $6.00/hour above their base rate.