Customer Success Representative

Built Here. Built Right. Built Together. Since 1996, CELINA has grown from a family-owned tent company into a national manufacturer serving commercial event professionals, industrial operations, and the U.S. defense community. We don’t just sell tents. We design, engineer, manufacture, weld, sew, print, assemble, and ship American-made fabric structures used across the country — from wedding venues and rental yards to job sites and military installations. If you’re looking for work that matters — and a team that takes pride in what it builds — you’ll find it here. Why Work at CELINA? American Manufacturing Our products are built right here in Celina, Ohio. We operate large-scale production facilities with in-house engineering, welding, sewing, and printing. Real Responsibility You won’t be a number. Whether you’re on the production floor, in engineering, sales, logistics, or administration — your work directly impacts customers nationwide. Growth and Stability We’ve been growing for 30 years. With expansion into industrial and military markets, we continue to invest in equipment, people, and long-term careers. Education-Driven Culture We believe in developing our people the same way we develop our customers — through training, mentorship, and hands‑on learning. From entry‑level manufacturing roles to leadership positions, we promote from within whenever possible. Who We’re Looking For We’re hiring individuals who: Take pride in quality workmanship Show up ready to work as part of a team Value accountability and ownership Want to build something lasting Manufacturing and Production Welding and Fabrication Sewing and Textile Assembly Engineering and Product Development Sales and Customer Support Marketing Logistics and Fulfillment Administration and Operations What We Offer Competitive wages Paid time off Overtime opportunities Career advancement paths A clean, organized manufacturing environment Most importantly, we offer meaningful work in an industry that supports real-world infrastructure — events, job sites, emergency response, and defense operations. Manufacturing With Purpose Our commercial tents support event professionals nationwide. Our industrial structures protect crews and equipment on active job sites. Our military shelters support training environments and deployed operations for our warfighters. When you work at CELINA, you’re not just building fabric structures. You’re helping build environments where people gather, work, and serve. Join the Team Position: Customer Success Representative Location: Celina, OH Remote Status: On-Site Job Id: 136 # of Openings: 1 Customer Success Representative Celina Tent, Inc is looking for a Customer Success Representative (CSR) to provide responsive, accurate, and professional service while supporting sales and order fulfillment. This role works directly with customers and internal teams to manage orders, resolve issues, and ensure a positive experience from inquiry through delivery. What You’ll Do Serve as a primary point of contact for customers by phone and email. Provide timely & accurate information on products, pricing, availability, lead times, and order status. Process and manage customer orders in our ERP from entry through fulfillment. Proactively communicate order updates, changes, delays, and resolutions. Support Inside and Outside Sales with quotes, order entry, follow-up, and customer needs. Identify appropriate upsell and cross-sell opportunities. Maintain accurate customer and opportunity information in HubSpot. Coordinate with Sales, Production, Distribution, and Supply Chain to support accurate and on-time delivery. Resolve customer concerns involving orders, delivery, quality, returns, and warranties. Manage warranty claims and return requests according to company policy. Assist with customer outreach, promotions, and collection efforts as needed. Identify opportunities to improve processes and the overall customer experience. Other duties may be assigned based on business needs. Print Market Responsibilities – If Assigned Serve as the sales lead for custom printed orders. Manage print projects from customer inquiry through delivery. Coordinate artwork, renderings, and approvals with customers and the Art team. What We’re Looking For 1–3 years of customer service, sales support, or order processing experience preferred. B2B or manufacturing experience is a plus. Experience with ERP and CRM systems such as Acumatica and HubSpot preferred. Proficiency with Microsoft Outlook, Excel, and Word. Strong communication, organization, and problem‑solving skills. Excellent attention to detail and follow-through. Ability to manage multiple priorities in a fast‑paced environment. Customer‑focused, dependable, and team‑oriented. How You’ll Contribute This position supports CELINA’s key business goals by helping convert opportunities into orders, ensuring accurate order processing, supporting on-time delivery, protecting profitability, and providing excellent customer experience. Why CELINA? Since 1996, CELINA has grown into a nationally recognized American manufacturer serving commercial, industrial, event, emergency response, and U.S. government customers. What We Offer Competitive starting pay Medical, dental, and vision benefits Supplemental insurance options Paid Time Off 9 paid holidays Additional paid time off between Christmas Eve and New Year’s Day Retirement savings plan with company match Training and development opportunities CELINA is an Equal Opportunity Employer and does not discriminate based on any protected status under applicable law. For further information, please review theKnow Your Rights notice from the Department of Labor. #J-18808-Ljbffr The Celina Company, LLC (CELINA)