Plumbing and Sewer Manager

Job Description

Job Description

Sewer & Drain Manager

Position Overview:

The Plumbing and Sewer Manager will oversee all aspects of our residential plumbing, sewer and drain operations, including service, repairs, maintenance, and customer service. The ideal candidate will have a strong background in sewer and drain work, excellent leadership skills, and a commitment to delivering exceptional service to our customers.

Position Entails:

Leadership and Management:

• Lead and manage a team of service plumbers, sewer and drain technicians, sales representatives and support staff.

• Develop and implement training programs to improve technical proficiency and safety.

• Conduct regular performance evaluations and provide ongoing coaching and feedback.

Operations:

• Oversee daily sewer and drain operations to ensure efficient and effective service delivery.

• Manage scheduling and dispatching of technicians.

• Ensure all work is completed safely, efficiently, and to company standards.

Customer Service:

• Maintain high levels of customer satisfaction through effective communication and resolution of service issues.

• Assist with customer inquiries, complaints, and escalated service concerns.

Financial Management:

• Monitor department performance, revenue, expenses, and profitability.

• Manage budgets and implement strategies to improve department performance.

• Ensure accurate and timely billing and invoicing.

Compliance and Safety:

• Ensure compliance with company safety policies and applicable regulations.

• Implement and enforce company policies and procedures.

• Stay current on industry practices, technology, and sewer and drain solutions.

What Does It Take?

• Proven experience in plumbing service, sewer and drain service, or a similar role.

• Previous leadership or management experience preferred.

• Strong understanding of residential plumbing, sewer and drain diagnostics, repair, and service.

• Excellent leadership, communication, and customer service skills.

• Ability to coach and develop technicians.

• Financial and KPI management experience.

• ServiceTitan experience desired.

• Ability to pass a DOT physical/drug screen and background check.

• Valid driver’s license with a solid driving record; ability to obtain a chauffeur’s license if needed.

• Ability to work in a fast-paced environment, solve problems, and work independently as well as with a team.

What We Offer

• Competitive base pay with additional incentive and bonus opportunities

• Benefits eligibility beginning day one, including medical, dental, and vision

• Employer-provided $30,000 life insurance policy

• 401(k) with company match

• Parental and bereavement leave

• Employer-sponsored short- and long-term disability

• Paid holidays, floating holiday, and PTO

Physical Requirements:

This position requires frequent standing, walking, bending, stooping, kneeling, crouching, reaching, and climbing stairs or ladders. Employees must be able to lift and carry up to 50 pounds and safely navigate residential job sites, including basements, crawl spaces, and other confined areas. The role may include technician ride-alongs, job-site inspections, and occasional assistance with troubleshooting or service-related activities. Work may be performed indoors and outdoors and may involve exposure to varying temperatures, weather conditions, dust, dirt, wastewater, and other conditions commonly encountered in residential sewer and drain environments.

EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.