Loan Servicer

Job Description

Job Description

Loan Servicer
As a Loan Servicer, you're the steady hand that keeps member loans running smoothly long after the ink dries. From payment processing to escrow management, you'll be the go-to for accuracy, answers, and accountability. Think of it as a mix of detective work, organization wizardry, and top-tier member service.

What You’ll Be Doing:

• Processing and applying member loan payments accurately and on time
• Monitoring loan accounts for errors, missed payments, or red flags
• Managing escrow accounts — taxes, insurance, and all the exciting stuff in between
• Verifying insurance coverage on secured loans (you know the drill)
• Updating loan info and handling account corrections with precision
• Answering member questions about balances, due dates, payoff info, and more
• Generating statements and supporting loan audits and documentation requests
• Handling Freddie Mac loan sales and reporting like a pro
• Supporting construction loans, insurance claims, variable rate changes, and final title policies
• Maintaining up-to-date loan records and following all applicable regulations

What You Bring:

• 1–3 years of experience in loan servicing or a related role
• High school diploma or GED (bonus points for continuing education!)
• Detail-oriented mindset — if something’s off, you catch it
• Strong communication and member service skills
• Ability to juggle tasks without dropping the ball (or your cool)
• Comfort with loan systems, spreadsheets, and digital documentation
• A team player attitude with the ability to work independently, too

Bonus Skills (Not Required, But We’d Be Impressed):

• Familiarity with Freddie Mac processes
• Experience managing real estate loan files
• An unnatural love for paperwork, policies, and process improvement

Why You'll Love It Here:
We’re not just a credit union, we’re a member-first, mission-driven team that takes pride in doing things right. If you enjoy keeping things in order, helping people navigate their loans, and being part of a collaborative, upbeat workplace, this could be your next great move.

Superior Choice Credit Union is your friendly local financial institution, serving communities for the past 92 years. SCCU gleefully employs over 150+ team members, dedicated to providing superior service to over 40,000 credit union members across 12 branches in the Wisconsin/Minnesota area. Learn more at superiorchoice.com.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.