Field Service Dispatcher

Machinery Field Service Dispatcher Houston, TX

Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!

Mustang Cat, the authorized Caterpillar dealer for Southeast Texas, is hiring a Machinery Field Service Dispatcher to coordinate customer service requests for heavy and light Caterpillar construction equipment across the Houston area. This role ensures timely scheduling, communication, and follow-up so our customers experience world-class service and uptime on their machines.

Why Join Mustang Cat?

• Great Work-Life Balance
• On-Premise Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Job Stability with an Industry Leader
• Full-Time Benefits: Medical, Dental, Vision, Life
• Fidelity 401(k) with Employer Match
• Paid Vacation, Sick Time, Holidays

Field Service Dispatcher Responsibilities

• Coordinate repairs in the field by scheduling technicians and ensuring timely response
• Communicate with customers and sales reps regarding repair status
• Open, edit, review, and invoice work orders
• Coordinate parts orders and component repairs to support field service jobs
• Monitor field service expenses, technician overtime, and job progress
• Address customer complaints and ensure prompt resolution
• Support the service team with accurate documentation and updates

Position Requirements

• High school diploma or equivalent
• 12 years of dispatching experience in a service-related industry
• Excellent customer service skills
• Professional communication skills (verbal, written, phone, email)
• Proficient computer skills, including Microsoft Office
• Detail-oriented, self-motivated, and able to perform under pressure

Strongly Preferred

• Mechanical aptitude with an understanding of construction equipment
• Forklift experience
• Bilingual English/Spanish

Join Mustang Cat in Houston, TX, as a Machinery Field Service Dispatcher and be the connection between our service team and customers who depend on Caterpillar equipment to power their projects. Apply today and grow your career with a trusted Texas leader.