Events Manager
Full-time
Marriott
JOB SUMMARY Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience
• High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Manages group room blocks and meeting space for average to large-sized assigned groups.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and event design.
• Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
• Participates in customer site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function
• Assists in the sales process and revenue forecasting for customer groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Assists in the development and implementation of corrective action plans.
• Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
• Works with the property staff and customers to address operational challenges associated with his/her group.
• Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Vacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Events Manager in San Antonio, TX vacancy
$100k - $120k
...About the job Event Manager - EM4716 We are seeking an accomplished Event Manager to lead the planning and execution of our in-person, virtual, and hybrid events . This is an ownership role for an organized, creative, and highly capable professional who...SuggestedContract workLocal areaRelocation package2 days per week3 days per weekAMG and Associates, Inc
San Antonio, TX4 days ago- ...Event Manager As Event Manager, responsible for checking venue and meeting room setups prior to an event's start; responsible for attending events either in its entirety or by welcoming client and introducing to banquet captain. PREREQUISITES Company associates...SuggestedWork experience placementRemote workNight shiftDay shift
Home2 Suites by Hilton
San Antonio, TX1 day ago - ...Event Planner Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to... ...diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area. OR • 2-year degree from an...SuggestedHourly pay
Marriott International Inc
San Antonio, TX2 days ago - ...Event Sales Manager The Event Sales Manager drives event revenue through consultative selling, outbound prospecting, and retaining an existing client base. This position requires a big-picture thinker who is strategic in customer acquisition and retention. To hit the...SuggestedTemporary workWork at officeLocal areaShift work
Dave & Buster
San Antonio, TX4 days ago - We’re on the lookout for driven and enthusiastic Event Sales Managers to lead our events and group sales efforts. This role is perfect for someone who thrives on building relationships and creating memorable guest experiences. As a key leader on our team, you’ll work...SuggestedWork at officeLocal areaImmediate startFlexible hoursAfternoon shift
$60k - $70k
...Responsible for all catered functions from organization to execution, including delegation of responsibilities Work closely with sales managers and coordinators to generate new business and maintain contact with present accounts Ensures excellence in guest satisfaction...Temporary workWork at officeLocal areaFlexible hours- ...Description Job Description *****A minimum of 3 years of Manager experience in a fine dining restaurant is required to be considered... ...**** REPORTS TO: General Manager Job Summary: The Events and Operations Manager assists the General Manager and...Contract workWork at officeLocal areaFlexible hoursShift workAfternoon shift
Ruth's Chris Concord Plaza
San Antonio, TX27 days ago - ...Job Description Job Description *****A minimum of 3 years of Manager experience in a fine dining restaurant is required to be considered.***** Position Title: Restaurant Manager Reports to: General Manager Job Summary: Assists the General Manager...Work experience placementLocal areaShift workNight shiftWeekend work
Ruth's Chris La Cantera
San Antonio, TX27 days ago - Valencia Group Hospitality is seeking a Catering & Conference Services Manager for our San Antonio properties. You will manage client events, coordinate conferencing services, and lead cross-department collaboration to exceed revenue goals. The role requires 2-3 years in...
$55k - $65k
...Event Coordinator Nexmos Design is a dynamic and innovative company specializing in creative event planning and design solutions... ...expectations. Qualifications Bachelor's degree in Event Management, Hospitality, Marketing, or related field preferred Minimum...Work at officeNexmos Design
San Antonio, TX3 days ago$54k - $64k
...highest level of service. Job Description Job Description Sociaxe is seeking a detail-oriented and organized Event Coordinator to plan, manage, and execute a wide range of events in the San Antonio area. The ideal candidate will be able to work in a fast-paced...Flexible hoursAfternoon shiftAlphabe Insight Inc
San Antonio, TX21 hours ago- ...Head of Events Marketing About the Company Residential and multifamily real estate innovation company focused on business growth... ...to achieve commercial success. The role requires the ability to manage substantial event budgets, negotiate sponsorship agreements, and...
- ...Job Type Full-time Description FLSA Status: Full-Time, Non-Exempt Reports to: Manager Summary: The Sports Events Assistant Manager plays a critical role to assist the Sports Events Manager in the day-to-day operations, customer service and facility...Full timeContract workTemporary workShift work
Archdiocese of San Antonio
San Antonio, TX3 days ago - ...Why the position exists: This entry-level role supports event planning and live execution while developing experience in hospitality logistics and guest relations. This is hospitality in motion. This is an on-site hospitality role with regular face-to-face interaction...
Platinum Coastal Group Inc
San Antonio, TX4 days ago - About The Role We’re looking for an Event Coordinator to join our growing team and support the planning and execution of live events... ...logistics including vendor coordination, setup, signage, and on‑site management. Greet and engage with guests, ensuring they have a positive...Weekend workAfternoon shift
$49k - $54k
...customer engagement. Qualifications Strong written and verbal communication skills. Excellent organizational and time-management abilities. Creative thinking with strong attention to detail. Ability to prioritize tasks and manage multiple projects...Full timeWork at officeSkillBridge Academy
San Antonio, TX4 days ago- ...Banquet Manager The Banquet Manager contributes to hotel overseeing the daily operations of the banquet department. This role is responsible for event planning and execution, staff management, financial and inventory controls, coordinate with culinary and sales department...Remote workHome officeShift work
Home2 Suites by Hilton
San Antonio, TX1 day ago - ...meeting and banquet functions, checking them against the Banquet Event Order. Supervise and assist with the set-up of assigned... ...the function begins. Act as the liaison between Sales/Catering Manager and the in-house meeting or banquet contact. Respond to guests...Contract workWork at officeLong distanceShift work
Avion Hospitality
San Antonio, TX4 days ago - ...staff, coordinate with clients and culinary teams, and ensure that events are executed smoothly and efficiently in accordance with the... ...details are executed as per client specifications. Lead and manage banquet staff, including servers, bartenders, and setup crews, providing...Full timeLocal areaFlexible hoursAfternoon shift
Arcis Golf
San Antonio, TX1 day ago $66k - $71k
...specialize in elevating communication strategies through innovative event solutions, tailored campaigns, and dynamic audience engagement.... ...) ~ Basic knowledge of marketing principles and campaign management ~ Ability to work independently and collaboratively in a team...Work at officeNext Coms Talk
San Antonio, TX4 days ago- ...materials, department records, and documentation Coordinate event support and local marketing activities Assist with new restaurant... ...equivalent work experience Strong organizational and time management skills Ability to manage multiple priorities with accuracy...Weekly payFull timeTemporary workWork experience placementWork at officeLocal areaRemote workWork from homeHome officeMonday to Thursday
Whataburger
San Antonio, TX3 days ago $60k - $65k
...quality deliverables. Help coordinate promotional activities, events, and client-focused initiatives. Monitor campaign performance... ...Strong written and verbal communication skills. Ability to manage multiple tasks, prioritize deadlines, and work with attention to...Full timeReboot Staff
San Antonio, TX4 days ago- ...Position Description: The Banquet Captain is responsible for overseeing banquet and event operations to ensure exceptional service, efficient execution, and guest satisfaction. This position serves as the on-site leader during events, coordinating banquet staff, communicating...Flexible hoursDay shiftAfternoon shift
TUMI Hospitality
San Antonio, TX4 days ago $17 - $18 per hour
...TimeSalary Range: $17.00 - $18.00 HourlyJob Category: MarketingGeneral Summary: The Marketing Event Coordinator I (EC. I) works under the supervision of the Community Relations Manager to operate efficiently and effectively in a deadline-driven environment and provide day-...Casual workWork at officeAfternoon shift- ...Strategic Marketing Manager VP Racing is seeking a Strategic Marketing Manager to lead brand and marketing strategy across our global... ...growth goals. Oversee sponsorships, motorsports partnerships, and event activations to strengthen VP's industry leadership. Develop...Casual work
VP Racing Fuels
San Antonio, TX3 days ago - ...to increase the capture of University Family Care Plan prescriptions. Develops business plans and coordinates with the 340B program manager to contract with local pharmacies. Assesses purchasing accumulations to maximize replacement drug costs at 340B pricing and...Contract workLocal area
University Health
San Antonio, TX1 day ago $75k
...The Event Sales & Catering Manager is responsible for planning and executing all private dining and large party events. They drive revenue for the restaurant through both inbound and outbound sales efforts, including proactive prospecting, relationship building...Full timeWork at officeLocal areaImmediate start- ...product launches to community‑driven pop‑ups, we specialize in event marketing that inspires action. About The Role Located in San... ...Opportunities to grow into team lead, field marketing, or event management positions. Competitive pay with additional incentives tied to...
- ...Position Summary The Executive Projects and Events Coordinator acts as a key operational partner to executive leadership and helps... ...moving across the organization. The position coordinates projects, manages details, supports communication and follow-up, and plans events...Work at office
Mosaic Human Capital Solutions
San Antonio, TXmore than 2 months ago $60k - $70k
...Community & Events Manager Foster's & Co. Workspaces & Lounge | San Antonio, TX Foster's & Co. is a work lounge, small-business resource center, and gathering place designed to help people connect, grow, and have conversations that matter. We're looking...Local areaPRC Resources
San Antonio, TX21 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Events Manager. Be the first to apply!
Related searches
- event project manager San Antonio, TX
- event coordinator San Antonio, TX
- event director San Antonio, TX
- hotel event coordinator San Antonio, TX
- meeting & events coordinator San Antonio, TX
- event executive San Antonio, TX
- meeting event manager San Antonio, TX
- event captain San Antonio, TX
- event planning coordinator San Antonio, TX
- event planner San Antonio, TX