Associate Service Professional

Cash Management Associate Service Professional in Operations

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

The Cash Management Associate Service Professional in Operations will primarily handle inbound and outbound calls with our advisors aiming to guide and support cash management requests. This includes proactively resolving any issues with incomplete/incorrect documentation and/or information.

The ideal candidate will pride themselves on providing advisors with accurate information to resolve issues and educate for future requests. The individual in this role will need to have a solid understanding of how to handle complex phone calls to our advisors. Upon completion of the call, the individual will have the ability to process, support call resolution, and have a solid understanding of Cash Management Operations daily processes. Exceptional customer service and professionalism is required while providing a positive experience to our advisors and clients.

Responsibilities:

• Providing support with complex customer account-related issues via inbound/outbound calls while displaying the utmost professionalism.
• Setting expectations and taking appropriate actions to resolve inquiries in a timely manner; this may include initiating calls, emailing internal departments, advisors, and/or LPL representatives.
• Effectively communicating, verbally and in writing, all pertinent information to financial advisors on the status of their NIGO request and what is needed to get account in good order (IGO).
• Proactively identifying issues to help minimize the need for not in good order (NIGO) rejections.
• Supporting internal and external business partners regarding NIGOs, distributions/deposits, special projects, or ad hoc requests on a case-by-case basis.
• Partnering with team members to continuously grow and enhance expertise
• Cross-training on all cash management processes for retirement and non-retirement accounts assisting with overall departmental production goals.
• Assuming ownership of complex situations received via email, Dynamics, Smartsheet, phone, etc.
• Providing feedback and process improvements to drive the business forward
• Engaging in huddles, attending department meetings, and assisting with policy/procedural updates.
• Reviewing and contributing insight on discrepancies reported to Cash Management.

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 2+ years of experience in brokerage/financial services industry.
• 2-3 years of professional work experience, customer facing experience is a plus.
• Strong and effective communications skills (written and verbal); ability to communicate with a variety of personalities.

Preferences & Core Competencies:

• Understanding risks related to Cash Management.
• Understanding of the financial services and banking industry.
• Organized, analytical, and accurate with a strong attention to detail.
• Ability to multi-task and work in an agile environment.
• Strong organizational and critical thinking skills.
• Ability to work self-directed/independently.
• Ability to develop analytical and problem-solving skills.
• Effective time management.
• Team player with a positive attitude.
• Bachelor's degree from an accredited college or university or equivalent work experience.

Pay Range: $21.10-$35.16/hour Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews: LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at View phone number on click.appcast.io.