Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Free food & snacks
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.  Are you the kind of person who genuinely cares about people? Do you take pride in making sure things get done—and that nothing falls through the cracks? Do you enjoy being part of a team, helping an office run smoothly, and jumping in wherever you’re needed (even if that means getting the boss a fresh cup of coffee)?

Our State Farm Insurance office is looking for a long term motivated, dependable Team Member who wants to grow with us, support customers with care, and help our agency thrive.

ROLE DESCRIPTION:
As a Customer Service Representative What You’ll Do

• Follow up and keep things on track so customer requests, appointments, and tasks don’t slip through the cracks
• Provide friendly, people-first support to customers and help them feel taken care of
• Assist with light selling and customer communications , including guiding customers to the right coverage options
• Help with office growth initiatives—supporting marketing efforts, outreach, and day-to-day business development
• Support office operations, including administrative coordination and ensuring the team has what it needs
• Pitch in wherever needed, with a positive attitude and a team mentality 
• you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.
• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Willingness to get Property and Casualty Licensed and Life and Health Licensed