Customer Service Agent
$22 - $27 per hourDoga
Start Your Career in Customer Service, Supply Chain & TechnologyDOGA USA is looking for an Entry-Level Customer Service Agent who is organized, curious, comfortable with technology, and interested in digitalization and automation.This is more than a traditional customer service role. You'll learn how customer orders move through a manufacturing company while gaining hands-on experience with SAP, customer portals, logistics, data management, order processing, and process improvement.What You'll DoCommunicate with customers and respond to requests.Enter and maintain customer orders in SAP.Review purchase orders, forecasts, schedules, and customer data.Track orders, delivery changes, shortages, and potential risks.Coordinate with Sales, Purchasing, Logistics, Shipping, Warehouse, and Production.Research issues and follow them through resolution.Help identify opportunities to digitize, simplify, and automate manual processes.Explore better ways to use technology to improve Customer Service and Logistics.Who We're Looking ForEnjoy technology, data, and learning new systems.Are detail-oriented and organized.Communicate clearly and professionally.Enjoy solving problems and asking questions.Look at repetitive tasks and think, "There has to be a better way."Are interested in customer service, supply chain, logistics, automation, or business technology.No SAP or manufacturing experience is required. We will train the right candidate. Students and recent graduates in Business, Supply Chain, Logistics, Information Systems, Data Analytics, or related programs are encouraged to apply.$22.00-$27.00/hour, based on experience, qualifications, and technical skills.Benefits include medical, dental, and vision insurance, 401(k) with company match, company-paid life and disability insurance, paid holidays, paid personal/sick time, and paid vacation.Hands-on experience in SAP | Customer Service | Supply Chain | Logistics | Data | Digitalization | Automation | Process Improvement.If you're looking for your first professional opportunity and want to help make business processes smarter, faster, and more efficient, we'd like to meet you.DOGA USA Corp. is an equal opportunity employer.
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