Senior Business Analyst- Enterprise Data & AI

Our client is seeking an experienced Senior Business Process Analyst to support its Enterprise Data, Analytics, and AI Platform (EDAP).

This is a contract, hybrid role expected to last through June 2027.

The Senior Business Process Analyst will work closely with executive-level stakeholders and serve as a subject matter expert for assigned business areas, supporting the tools, platforms, and processes that drive enterprise data and analytics capabilities. This position requires exceptional communication, presentation, facilitation, and relationship management skills, along with the ability to influence decisions and build consensus across diverse stakeholder groups.

The ideal candidate brings deep expertise in business analysis, process improvement, requirements management, and data-driven solutions, with the ability to translate complex business needs into actionable requirements that support the design, development, configuration, testing, and ongoing maintenance of enterprise data and AI solutions.

Key Responsibilities

• Business Analysis & Requirements Management: Lead requirements elicitation, analysis, prioritization, and documentation through stakeholder interviews, workshops, process reviews, and collaborative discovery sessions.
• Process Improvement: Develop and document current-state (As-Is) and future-state (To-Be) business processes, workflows, and system requirements to identify gaps, streamline operations, and improve business outcomes.
• Enterprise Data & Analytics: Gather and develop data warehouse requirements, assess data management needs, and work with business owners to identify opportunities for improved data access, integration, reporting, and analytics.
• Stakeholder Engagement: Serve as a trusted advisor and liaison between executive stakeholders, business owners, technical architects, developers, and UMGC leadership to ensure alignment between business objectives and technical solutions.
• Work Intake & Prioritization: Review, triage, and organize incoming requests, evaluate business needs, and help define scope, priorities, and recommended approaches.
• Initiative Planning: Partner with program and portfolio managers to organize strategic initiatives into manageable projects and workstreams, establishing clear requirements, milestones, and deliverables.
• Solution Development: Collaborate with technical teams throughout the solution lifecycle, ensuring requirements are clearly understood, validated, testable, and aligned with business expectations.
• Change Management: Champion business change by leading initiatives and change requests through intake, discovery, and requirements definition.
• Data-Driven Decision Making: Translate complex data and business information into actionable insights, recommendations, and opportunities for continuous improvement.
• Performance Measurement: Establish reporting, dashboards, and performance metrics to monitor progress against objectives, identify gaps, and support informed decision-making.
• Cross-Functional Collaboration: Build strong partnerships with project and program managers and promote a collaborative, service-oriented team environment.

Required Qualifications & Experience

• 8+ years of experience in business analysis, business process improvement, or business process management within higher education, technology consulting, professional services, or a product-focused environment.
• Demonstrated success translating complex business needs into requirements and delivering measurable business value.
• Experience with data ingestion, data integration, and data transfer technologies, including Microsoft Data Warehouse, Microsoft Fabric, Amazon Redshift, and/or Databricks.
• Experience developing reports and dashboards using Power BI or similar business intelligence and reporting platforms.
• Expert-level proficiency in business process modeling, requirements elicitation, and documentation, including Business Requirements Documents (BRDs), features, user stories, and functional specifications.
• Strong understanding of Agile methodologies, including Scrum, Kanban, and/or Scaled Agile Framework (SAFe).

Core Skills & Competencies

• Exceptional executive-level communication, presentation, facilitation, and stakeholder relationship management skills.
• Ability to influence and build consensus across multiple leadership and executive stakeholder groups.
• Strong analytical and problem-solving capabilities, with the ability to evaluate complex business challenges and recommend practical, innovative solutions.
• Excellent organizational skills and the ability to manage competing priorities, resources, timelines, and deliverables.
• Proven ability to facilitate discussions, present recommendations, and communicate complex concepts to both technical and non-technical audiences.
• Strong interpersonal skills and a collaborative approach to working with stakeholders at all organizational levels.
• Self-directed, detail-oriented, and comfortable working independently in a fast-paced, evolving environment.
• Ability to establish clear milestones, manage stakeholder expectations, and maintain alignment throughout the project and product lifecycle.
• Willingness and ability to develop expertise in business applications, technology platforms, and tools supporting assigned business functions.

Preferred Qualifications

• Bachelor's degree in Business Administration, Information Systems, Management, or a related discipline.
• Experience supporting enterprise data platforms, data warehouse initiatives, business intelligence, analytics, or AI-enabled solutions within a complex organization.
• Experience working in higher education or large-scale enterprise technology environments.