Customer Care Manager - State Farm Agent Team Member

Benefits Competitive salary Opportunity for advancement Training & development Who We're Looking For Someone people call first when life goes sideways —calm, steady, and ready to help. Someone who genuinely cares about the community and is dedicated to providing excellent service that makes a positive impact. A natural relationship‑builder who earns trust quickly and keeps it. Someone who listens first, then guides , making customers feel understood while confidently recommending solutions. A compassionate individual under pressure who can guide someone through their worst day with clarity and empathy. Location Address: 104 W Park Ave, Greenwood MS 38930 At Hart Kittle - State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us. Seeking a Customer Care Manager to oversee day‑to‑day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews. Track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives. Qualifications Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses. #J-18808-Ljbffr Hartkittle