Enterprise Customer Success Manager

Owning and growing relationships with Steer's largest and most complex multi-location accounts, the full-time remote Enterprise Customer Success Manager will drive executive alignment, lead quarterly business reviews, and coordinate cross-functional initiatives to ensure customer retention and expansion. Key responsibilities Drive end-to-end management of strategic accounts, including account planning, renewal readiness, and expansion identification Help design Steer's enterprise customer success framework to proactively support and scale high-value accounts Partner with cross-functional teams to resolve complex escalations and translate customer feedback into actionable plans Required qualifications 5+ years of experience managing complex, strategic B2B SaaS accounts, preferably at an enterprise scale Proven history of driving retention metrics and identifying upsell opportunities Exceptional presentation and relationship skills, with experience engaging executive stakeholders Demonstrated success in managing the entire post-sale lifecycle, including renewals and expansions Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models is a plus