Call Center Representative (Washington DC-Baltimore Area)

**Candidates MUST BE local to Washington, DC 20065 for the mandatory ONSITE Training.

Role: Call Center Representative

W2 Contract: 3 Months (December 2025 - February 2026)

Location: Remote

Work Schedule: This is a full-time, Monday-Friday position with no weekend work required. Following a mandatory training period, shifts will have staggered start times, generally between 8:00 AM and 9:30 AM ET, to provide coverage until 6:30 PM ET.

• Full attendance and active participation are required; no absences are permitted during this period.

Overview & Responsibilities

• As a Contact Center Representative, you will be a critical part of the Enrollment Business Area during our busiest season. Your primary responsibility is to provide exceptional service to our members by handling a high volume of inbound calls in a fast-paced, virtual environment. You will…

• Professionally manage back-to-back inbound calls while navigating multiple computer systems to assist members.

• Perform tasks and resolve inquiries during calls, ensuring a high standard of customer care.

• Maintain productivity and performance standards in a remote work setting.

• Actively engage in virtual training sessions and team meetings, maintaining a professional and distraction-free on-camera presence.

Required Skills & Experience

• Direct experience working in a contact center environment is required.

• Demonstrated ability to thrive in a high-volume, back-to-back call-handling role.

• Strong computer literacy and the ability to learn and navigate multiple software applications with ease.

• Proficiency with the Microsoft Office suite (Outlook, Word, etc.).

• Exceptional verbal and written communication skills.

• A dedicated, quiet home workspace with a desk at least 50 inches wide.

• A stable, high-speed internet connection with a minimum of 50 Mbps. You must have access to your own private router within your residence.

• Experience with MS Office Suite, Visio, Adobe Acrobat, FEPDirect, OnBase, Advance Capture, NICE.

Preferred Skills & Experience

• Previous experience in the healthcare or claims processing fields is an advantage but not required.