Patient Access Representative

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.

As a Patient Access Representative, you'll play an essential role in creating a welcoming, seamless experience for patients, families, and providers. Working under the direction of the Supervisor, you'll support patient access by registering, scheduling, and preregistering patients for inpatient, emergency, and outpatient services, tests, and procedures.

You'll also help patients understand their benefits and financial responsibilities while accurately requesting, collecting, and documenting payments. Your attention to detail, compassion, and commitment to service help ensure every patient's experience starts with confidence and care.

A caregiver in this position works PT, 11:00pm-7:30am. Every other weekend and holiday.

A caregiver who excels in this role will:

• Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.

• Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.

• Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.

• Schedule services and provide the physician's office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.

• Complete questionnaires to assist departments with preparing for patients.

• Utilize the screening tool for self-pay patients to determine any possible payer source.

• Refer patients to financial counselors.

• Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).

• Obtain, scan and index physician orders.

• Cross train to staff all patient access areas.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• One year of customer service work experience OR higher education and training

• Proficiency in data entry

• Knowledge of medical terminology

• Excellent customer service skills

Preferred qualifications for the ideal future caregiver include:

• One year of hospital clerical or billing work experience

• Call center experience

• Insurance knowledge

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities