Service Manager

Job Description

Job Description

About This Role

Hiring an experienced Bike Shop Retail Service Manager. A passion for cycling, knowledge of bicycles, motivated sales driver, and a proactive and problem solving attitude are qualities at the top of our list!

In this job you will

• Manage the bike shop's service department with exceptional leadership and dedication to providing the highest quality retail experience.
• Manage the intake of customers bikes into the service department utilizing Bike Mart's check in process.
• Manage a group of service technicians to ensure highest quality of repair work.
• Delegates repairs to ensure deadlines are met.

A great fit is:

• Team Player - works well as a member of a team or group, willing to help wherever needed to move the team forward.
• Servant Mentality - serve first mindset, empathy, listening, and humility
• Honesty - truthful, fair and sincere

Bike Shop Service Management experience preferred. Riders and enthusiasts preferred. Open to all ages and levels of experience.

Duties include but are not limited to:

• Hire/develop service tech’s
• Develop and mentor service employees.
• Set clear expectations to service staff to help them understand what is expected of them.
• Provide training/support for staff to help them meet expectations
• Evaluate staff to help them understand where they are in meeting expectations
• Work with buyer to ensure appropriate products are in stock when needed.
• Manage the hours of staff, balancing OT hours, getting the work done and maintaining energy and morale of staff.
• Works with Sales staff to make ready new bicycles.
• Helps create and maintains a positive environment and relationship with sales staff to communicate make ready’s and sales specific needs.

Requirements include but are not limited to:

• 2+ years of bicycle retail management experience.
• 1-3 years of experience in bicycle service.
• High level of organizational ability; exceptional written and spoken communication skills.
• Detail-oriented and able to manage multiple projects simultaneously.
• Enthusiastically embraces the concept of serving the customer and providing an exceptional retail experience.
• Is capable of safely lifting and carrying 25lbs on a regular basis.
• Availability to work a flexible schedule based on business needs, including evenings and weekends
• Is intrinsically self motivated, positive, and friendly; able to work both independently and as a member of a team; and thrives in a dynamic, fast-paced environment.

Preferred candidates will have knowledge and experience in any or all of the following systems and tools:

• Microsoft Excel
• Bicycle Repair tools
• Training and Coaching/Development experience
• Sales Strategy formulation experience

Other benefits to include but are not limited to

• Paid Time Off
• Health, Dental, Vision, Short and Long Term Disability Insurance
• Generous employee discounts
• Competitive pay
• 401k