Business Account Manager

Overview: FinteqHub continues to expand the team and is looking for a Business Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values. About Product: Finteqhub А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform. Learn more Purpose of the role: The Business Account Manager is responsible for growing and supporting FinteqHub clients. Your main goal is to ensure stable payment performance, drive client volume growth, and build long-term partnerships through proactive support, payment data analysis, and strategic recommendations. You will act as a trusted business partner for clients, combining account management, an understanding of payment infrastructure, and a growth mindset. Key responsibilities: Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution; Support the client's lifecycle: monitor payment stability and help optimize processes and key performance indicators; Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance; Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions; Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products; Collaborate with internal teams to resolve client needs and improve the overall service; Track trends and changes in the payment industry and use this knowledge to advise clients; Maintain client documentation and reporting, and track account status and action items. Required Experience: 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring; Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles; Strong communication and presentation skills; ability to work with multiple stakeholders; Analytical mindset and experience working with payment statistics and performance metrics; Ability to manage multiple clients in a fast-paced environment; Proactive, results-driven, with a high standard of customer service; English language: C1-C2. Nice to have: Experience with international clients and cross-border payments; Experience with CRM systems and analytics tools; Additional foreign languages. Our Benefits: Full-time remote work opportunities and flexible working hours Private insurance Additional 1 Day Off per calendar year Sports program compensation Comprehensive Mental Health Programme Free online English lessons with a native speaker Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events. #J-18808-Ljbffr