Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

Overview Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery Department: Service Employment Type: Full Time Location: BR11- CONCORD, NC Reporting To: Craig Carrigan Description WMH is seeking a Senior Mechanic/Technician to join our elite team. As a Senior Mechanic/Technician, you’ll play a critical role in ensuring peak performance, taking charge of advanced diagnostics, precision repairs, and proactive maintenance on cutting-edge equipment. This role emphasizes leading by example, optimizing performance, and mentoring the next generation of skilled technicians to fuel operational success and maintain industry-leading reliability and innovation in material handling. At WMH ( wmhsolutions.com ), we invest in training, mentorship, and leadership development to accelerate your career and deliver value to our customers. This position supports on-site service, diagnostics, and maintenance for forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing sectors. Key Responsibilities Independence & Field Expertise — Hit the road: start your workday from home, servicing customers on-site in a company-provided van with the latest tools & diagnostic technology. Own Your Territory — Maintain and repair forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing industries. Be the Expert in the Field — Deliver on-site service with speed, accuracy, and professionalism. Advanced Diagnostics & Repairs — Troubleshoot mechanical, hydraulic, and electrical issues; perform repairs and preventive maintenance to maximize uptime. Own the Fleet — Maintain equipment at peak performance through scheduled maintenance, inspections, and safety checks. Lead & Mentor the Next Generation — Train and develop junior technicians; set the gold standard in service. Customer Engagement & Service Excellence — Provide expert consultation, service recommendations, and technical solutions; maintain clear customer communication. Documentation & Compliance — Maintain accurate service reports, repair logs, and work orders; uphold OSHA standards and industry regulations. Qualifications Experience: 5+ years as a mechanic/technician in material handling, heavy equipment, or automotive sectors. Technical Expertise: Diesel engines, hydraulics, electrical systems, and industrial machinery. Certifications: ASE Certification (preferred) in brakes, electrical, diesel, and preventive maintenance; forklift certification a plus. Mechanical & Electrical Skills: Diagnose, troubleshoot, repair, and maintain complex equipment. Industry Knowledge: OSHA regulations, equipment compliance, and safety standards. Problem-Solving: Strong troubleshooting and critical-thinking abilities. Leadership & Mentorship: Ability to train, coach, and guide junior technicians. Customer Service: Excellent communication and relationship-building skills. Technical Proficiency: Diagnostic software, schematics, Microsoft Office, digital work platforms, and fleet management systems. Work Ethic & Travel: Self-motivated, detail-oriented, able to travel within territory. Valid Driver’s License: Required for company van usage. Perks & Benefits Premium Health Coverage: Medical, dental, and vision with HSA & PPO options; company-paid AD&D & life insurance. Training & Career Growth: OEM-exclusive and in-house training programs; leadership development. Time to Recharge: Generous PTO and paid holidays. Competitive Pay & Incentives: Performance-based pay; travel time fully paid. Tool Allowance: Quarterly tool reimbursements. Uniforms & PPE: Uniforms provided and laundered weekly; PPE and safety shoe allowance. Stay Connected: Monthly cell phone allowance. Company Vehicle & Equipment: Van, tablet, and fuel card for service area work; van can be taken home. Retirement & Stability: 401(k) with company match up to 9% plus profit-sharing. Work-Life Balance & Development: Flexible schedules; ongoing professional development and mentorship. Impact: Be part of an industry-leading team keeping industries moving. #J-18808-Ljbffr WMH Solutions