Manager, Enrollment

A pioneer in the caregiving space, Careforth supports family caregivers across the United States to confidently care for their loved ones at home. Through a combination of in-person home visits, remote coaching and our proprietary digital collaboration app, we provide caregivers with support, guidance, confidence, and connection to resources they need. The Caregivers and families we support stay with Careforth for many years, building lasting relationships along the way. Join us today and live our values: lead with heart, cultivate trust, go beyond.

The Manager, Enrollment is responsible for leading teams to enable and expedite the enrollment and activation of newly referred families into Careforth's Structured Family Caregiving program. This individual is responsible for driving process efficiencies that optimize the customer experience and decrease timelines for consumers to access services, while ensuring compliance with state and federal regulations. In partnership with sales operations they will leverage data and analytics to optimize growth within their assigned markets. The Manager, Enrollment is responsible for managing a team to meet performance and quality goals while strengthening referral relationships and drive operational efficiency. This individual will create and maintain a person-centered business culture that delivers quality, continuous improvement, employee and caregiver engagement, and high performance.

• Lead and manage a team of professionals to meet or exceed activation goals
• Develop and manage workflow, capacity, and performance metrics to effectively manage resources achieve growth goals
• Serve as a change agent to identify and implement cross functional operational efficiencies with a focus on scalable growth
• Build, coach and develop a high performing team to meet departmental goals with a focus on continuous improvement
• Partner with clinical and compliance resources to achieve quality objectives; ensure compliance with all regulatory and accreditation standards
• Stay current on industry, market and community trends
• Develop and manage strong relationships with current and prospective partners in assigned markets and represent Careforth at provider, advocacy, local, state, and partnership meetings as needed
• Other projects and duties as assigned

• 7+ years of experience in long term services and supports (LTSS), home and community based-services (HCBS) or managed care, preferably in a business development or customer-facing role
• Bachelor’s Degree or equivalent work experience, preferably in a health care or social services discipline
• 3+ years of progressive experience managing staff and operations, including budget responsibility
• Proven ability to grow business in a highly regulated environment
• In-depth knowledge of geriatrics and services to elders with complex medical conditions and people with developmental disabilities

• Proven ability to partner with referral sources, clinical teams, and operations leaders to drive sustained enrollment growth

• Experience leading initiatives that improve speed-to-contact, engagement rates, and enrollment outcomes.

At Careforth your well-being matters. With flexible schedules, a remote-first culture, and a nationally recognized wellness program, our benefits are designed to help you thrive, both professionally and personally. Discover how we invest in you:

The pay range for this position is $72000- $105000. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and geographic location.

Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

Caregivers play a critical role in the future of healthcare—and so can you.

Apply now!

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Careforth is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

*Careforth supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Careforth complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Careforth strives to create experiences that are accessible and welcoming to everyone, including making and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at View phone number on aiapply.co.