Client Services Coordinator

Job Title Job Description Responsibilities Manage incoming and outgoing client phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with clients through open and interactive communication Provide accurate, valid, and complete information by using the provided methods/tools Handle customer complaints, provide appropriate solutions and/or alternatives Document and keep records of customer interactions Follow communication procedures, guidelines, and policies Maintain sensitivity to confidential client information Skills Customer service, Call center, Data entry, Customer service oriented, Inbound call, Customer care, medical, healthcare benefits, healthcare support, pharmacy, Customer Complaints, Descalation Top Skills Details Customer service, Call center, Data entry, Customer service oriented, Inbound call, Customer care, medical, healthcare benefits, healthcare support, pharmacy, Customer Complaints, Descalation Additional Skills & Qualifications Qualifications Proven track record of customer support experience Sensitivity to confidential matters is vital. Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Pharmacy or healthcare experience is preferred. Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Mt. Juliet, TN. Pay and Benefits The pay range for this position is $21.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Mt. Juliet, TN. Application Deadline This position is anticipated to close on Jul 8, 2026.