Desktop Engineering Specialist

At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a globally trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services.

At Hexaware we are a community of creative, diverse, and open-minded Hexawarein creating smiles through the power of great people and technology. We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow.

Job description:

Position: Desktop Engineer - End User Computing Specialist

Location: Jersey City, NJ 07302 (Onsite)

Hiring: Fulltime with Hexaware Technologies

Mandatory Skills - Endpoint management tools (e.g., SCCM, JAMF, Intune).

Job Description:

Overview: As an End User Computing Specialist, you will be responsible for managing and optimizing the end-user computing environment within our organization. Your role will focus on ensuring that all users have reliable access to the necessary technology resources, providing technical support, and implementing solutions to enhance user productivity and satisfaction.

Requirements:

• Proven experience as an End User Computing Specialist, Desktop Support Engineer, or similar role, with a strong technical background in supporting end-user technologies.
• In-depth knowledge of desktop operating systems, productivity software (e.g., Microsoft Office, collaboration tools), and endpoint security principles.
• Experience with endpoint management tools (e.g., SCCM, Jamf, Intune) and remote support technologies.
• Strong problem-solving skills and ability to troubleshoot complex technical issues independently.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Bachelor’s degree in information technology, Computer Science, or a related field;
• relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.