Customer Support Analyst

Definedsoftware

Consulting Engagement Opportunity | Tallahassee, FL Customer Support Analyst Defined Software Development is seeking a Customer Support Analyst for a contract opportunity supporting a Florida state government client. The Customer Support Analyst will be responsible for providing primary point of contact for production support requests. They will triage incoming service desk tickets, communicate with end users, analyze reported problems, and resolve routine issues using documented procedures. The role also involves coordinating work with internal technical teams, monitoring support tickets, maintaining accurate documentation, and identifying opportunities for process improvement. #J-18808-Ljbffr

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Vacancy posted 3 days ago

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