Customer Service and Logistics Coordinator

Customer Service And Logistics Coordinator

Start your new career as a Customer Service and Logistics Coordinator with MAU at Robert Bosch in Summerville, SC. As a Customer Service and Logistics Coordinator, you will support customer service, order processing, material planning, transportation scheduling, and warehouse operations while maintaining strong relationships with internal and external customers.

What We Offer:

• Pay of $19.25 per hour
• MondayFriday | 2nd Shift | 1:00 PM - 9:30 PM
• Training Hours: MondayFriday, 8:00 AM4:30 PM for the first 24 weeks
• Health benefits and telehealth services
• Referral Program

What We're Looking For:

• High school diploma or related discipline preferred
• 35 years of experience in a warehouse environment required
• SAP experience
• Excellent computer skills with working knowledge of multiple software packages, preferably Microsoft Office and SAP ERP
• Strong verbal and written communication skills
• Professional etiquette in face-to-face, telephone, and email communication
• Ability to handle stressful situations efficiently and professionally
• Strong time management and organizational skills
• Ability to manage multiple email communications simultaneously
• Strong attention to detail and problem-solving skills
• Knowledge of escalation processes and when escalation is necessary
• Ability to use 5 Why's or 8D problem-solving methods
• Ability to learn and work effectively in a fast-paced environment with minimal supervision
• Team-oriented mindset with the ability to provide backup support as needed
• Flexibility and willingness to learn established operational processes
• Stable work history
• Commitment to teamwork, sales goals, and customer satisfaction

What You'll Do as a Customer Service and Logistics Coordinator:

• Develop and maintain excellent relationships with internal and external customers
• Respond to customer inquiries by telephone and email in a timely and professional manner
• Communicate updates to customers when deviations occur
• Support customer delivery creation at the warehouse
• Create daily customer order picks
• Perform entry-level material planning
• Investigate variances and work with the appropriate source to identify resolutions
• Schedule daily and expedited transportation services using customer and freight-forwarding websites
• Perform general office duties, including filing, faxing, and scanning
• Maintain records according to established retention procedures and Central Directives
• Follow appropriate escalation processes when issues arise
• Use 5 Why's or 8D methods to support problem-solving
• Provide backup support to team members as needed
• Manage multiple priorities and communications in a fast-paced warehouse environment