Front Desk Agent

Job Description

Job Description

About the Role:

V2 Capital Shelton LLC Hotel Group is looking for a friendly and motivated Front Desk Agent to be the face of our Hampton by Hilton Shelton, CT. This is your opportunity to create memorable guest experiences from the moment they walk through the door. If you thrive in a fast-paced hospitality environment and love connecting with people, we want to hear from you!

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression
• Manage check-in and check-out procedures efficiently and accurately
• Handle reservations, cancellations, and modifications using property management systems (PMS)
• Respond to guest inquiries, requests, and complaints in a timely and courteous manner
• Process payments, issue room keys, and maintain accurate billing records
• Coordinate with housekeeping and maintenance teams to fulfill guest needs
• Provide local area recommendations and concierge-style assistance to guests

Requirements:

• Prior experience in hotel front desk, guest services, or hospitality preferred
• Strong communication and interpersonal skills with a customer-first attitude
• Familiarity with property management systems (PMS) is a plus
• Ability to multitask and remain calm in a fast-paced environment
• Flexible availability including evenings, weekends, and holidays
• High school diploma or equivalent required
• Professional appearance and demeanor at all times

About Us:

V2 Capital Shelton LLC Hotel Group is a dedicated hospitality organization committed to delivering exceptional guest experiences in the heart of Shelton, CT. Our guests return time and again because of the warm, attentive service and comfortable environment our team works hard to provide. We take pride in fostering a supportive workplace culture where employees are valued, developed, and empowered to succeed.