Business Operations Manager

Description Amazon is the most customer-centric company on Earth. We need exceptionally talented, customer-centric, bright, and driven people. Amazon Web Services (AWS) Security is seeking a Trade Operations Manager, NAM to join the Global Trade and Product Compliance (GTPC) organization to support import and export operational compliance across the United States and Canada. This position will be based out of an Amazon corporate office in the US and requires the ability to travel periodically. In this role, you will build and maintain compliance monitoring frameworks while collaborating with AWS teams across Security, Datacenter Operations, Procurement, Supply Chain, Legal, Tax, Finance, and other internal and external stakeholders to execute trade compliance programs and initiatives. You will support programs such as special trade preference programs (e.g., USMCA), trade classification processes, and customs broker partner management. This position reports to the NAM Regional Trade Compliance Manager within GTPC. We are looking for an organized self-starter with trade and data/automation knowledge who can apply their expertise to: Operate cross-functionally to identify process optimization and automation opportunities Build data and reporting standards that drive trade compliance accuracy and consistency Generate efficiencies through SOP development and customer mechanisms AWS delivers a broad set of global cloud-based services — including compute, storage, databases, networking, analytics, machine learning, robotics, and enterprise applications — helping organizations move faster, reduce IT costs, and scale. The successful candidate will have exceptional organizational skills, including the ability to work cross-functionally, as well as a strong data- and tech-driven mindset. Equally important are excellent interpersonal skills that enable trustworthy relationships with stakeholders and partners. The ideal candidate will display good team spirit while also demonstrating autonomy and self-direction. Key job responsibilities Monitor regulatory changes – Track import/export regulatory updates impacting NAM cross-border requirements and communicate guidelines to stakeholders. Manage daily compliance operations – Provide import/export compliance guidance, coordinate with customs brokers and third-party providers, and manage team deliverables. Perform trade classification & tariff analysis – Classify technology, hardware, and software using HTS, Schedule B, and ECCN. Analyze tariffs and support mitigation plans. Ensure import documentation compliance – Review documents for accuracy, support entry filing, monitor shipment status, and resolve import holds. Build compliance monitoring frameworks – Develop audit and reporting frameworks, conduct self‑assessments, and implement corrective actions. Drive process improvement & automation – Identify optimization opportunities, build data standards, and enhance trade compliance systems. Maintain operational procedures – Document and update SOPs, work instructions, and process revisions. Manage cross‑functional relationships – Partner with Supply Chain, Procurement, Finance, Tax, Legal, and Trade Operations to close process gaps. Deliver compliance training – Build training and communication plans for internal and external partners; maintain training records. Track & report performance metrics – Generate metrics on compliance accuracy, transit time, broker performance, and cost for leadership reporting. About The Team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, training, and other career‑advancing resources here to help you develop into a better‑rounded professional. Work/Life Balance We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications Bachelor's degree in Supply Chain, Business, Engineering, or a related field 2+ years of data analysis using tools such as Excel, Pivot Tables, SQL, Tableau, or equivalent experience 3+ years of experience in import/export compliance, with foundational knowledge of U.S. and Canada trade regulations Experience collaborating with cross‑functional teams such as engineering, supply chain, or procurement Preferred Qualifications Master's degree in Business Administration, Finance, Economics, Computer Science, or a related field Experience in Trade Compliance and/or Supply Chain, such as customs operations, compliance specialist, or customs agent roles Experience with Tariff Management & Mitigation processes, including Section 232/301 strategies Experience performing trade classifications (HTS codes, ECCNs, and Country of Origin) Licensed Customs Broker (LCB) or Certified Export/Compliance Specialist (CES/CCS) credential through NCBFAA's NEI Programs, or equivalent trade compliance accreditation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, CA, San Diego - 102,000.00 - 178,400.00 USD annually USA, NY, New York - 112,200.00 - 196,300.00 USD annually USA, VA, Arlington - 102,000.00 - 178,400.00 USD annually USA, WA, Seattle - 102,000.00 - 178,400.00 USD annually Company Amazon Web Services, Inc. Job ID: A10402151 #J-18808-Ljbffr