Associate (Panorama City, CA Store)

Job Description

Job Description

TruConnect is looking for a motivated full-time Associate.  We are seeking talented sales professionals who are passionate about making money and advancing their careers.

You will help customers select and purchase a wide variety of wireless communication devices and accessories. This is a great opportunity to join a growing company where your career goals can be established, achieved, and celebrated.

Job Duties:

• Perform face-to-face quality sales at various field locations, and the retail store
• Understand and be compliant with government programs, such as California Lifeline  and Affordable Connectivity Program (ACP)
• Generate sales by offering wireless prepaid products, upgraded handset offers, data top-up, and special promotional offers.
• Provide professional and friendly customer service to existing customers and assist in troubleshooting handset issues or answering general questions
• Process top-up payments, devices, and accessory purchases
• Follow proper cash handling procedures and accurate cash reporting
• Available to work flexible hours including evenings, weekends, and holidays
• Help maintain presentable field set-ups by displaying all products
• Assist in keeping track of physical inventory and providing daily reports of sales activity
• Achieve and exceed monthly individual sales goals
• Complete special projects and perform other duties as assigned by manager
• Handle and resolve customer service issues
• Other duties as assigned
• MUST BE AVAILABLE TO WORK WEEKENDS

Required Qualifications:

• Education Level: High School Diploma, GED
• 1 - 2 years of face-to-face customer service
• Basic computer knowledge and basic knowledge of using a tablet
• Dependable transportation
• Excellent communication skills (verbal and written)

Preferred Qualifications: 

• 1 - 2 years' sales experience
• Fully Bilingual (Spanish/English)
• Telecommunications background 
• Works well under pressure within a competitive team environment
• Retail, sales or other customer service-related experiences 

Physical Job Demands:

• Primarily work outdoor/field locations
• Ability to stand/sit for long periods of time
• Ability to travel to field locations assigned.
• Ability to set-up and transport field sales materials: table/tent/posters/inventory/etc.
• Work outdoors for special events
• Must be able to type on a computer keyboard or tablet
• Must be able to lift/move 30 pounds
• Must be able to drive a vehicle
• Must be able to stand for long periods

Benefits: 

• 401(k)
• 401(k) matching
• Medical insurance, including PPO & HSA
• Dental insurance
• Vision insurance
• Flexible Spending Account(s)
• Free Life & Long-Term Disability Insurance
• Free Identity Theft Protection & Travel Assistance
• Access to corporate discount program
• Flexible schedule
• Paid time off (sick, bereavement, and Flex PTO)
• Parental leave