HUMAN RESOURCES GENERALIST / NF-3

Job Title

Technical Support Specialist

Job Description

Positions at this level perform technical support work in one or more personnel specialties such as classification, staffing, employee relations, employee development, labor relations, and EEO. Typical assignment(s) include:

• Gathering facts involving routine disciplinary or work performance issues, discussing issues with managers and employees, and assisting in drafting reprimands and disciplinary actions.
• Analyzing jobs, applying grading criteria that have standard patterns, and recommending classifications.
• Developing job vacancy announcements and reviewing and job applicants for a variety of jobs, determining eligibility or evaluating the relative value of an applicants qualifications according to established credited plans procedures, etc. Positions may also be responsible for drafting local procedural instructions relating to the functional specialty.

Provides assistance in administering the employee benefits program, i.e. Group Health, Dental & Life Insurance, 401(K) Savings Plan, Group Retirement Plan, Workers Compensation, Family Medical Leave Act (FMLA), Leave Donations, and Casualty Assistance, and Employee Performance Awards Program. Processes and maintains records necessary to implement and track benefit related matters. Maintains a high degree of contact with employees and provides advice and assistance to employees regarding employee benefit problems and issues. Conducts research and identifies and explains complicated and in depth employee benefit related issues such as health benefits conversion and complicated annuity calculations and information. Conducts orientation classes, briefings, and seminars. Reviews related rules, regulations, and internal instructions for comments. Explains rules and regulations to employees pertaining to assigned functions.

Provides world class customer service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.

Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned.